Tanya Halbrook
Mount Washington,KY
Summary
Accomplished and versatile customer service representative with over fourteen years of dedicated experience in healthcare, business, and the education sector. Proven track record of delivering exceptional service and building strong client relationships across diverse industries. Passionate about leveraging my skills and experience to make a positive impact. I am now seeking to re-enter the field of healthcare to contribute to improving patients' quality of life through being a key resource for patients and key stakeholders.
Overview
25
25
years of professional experience
Work History
Teacher Assistant
Pleasant Grove Elementary
11.2018 - Current
- Collaborate with teachers, assistants and administration to identify and implement best practices in education.
- Utilize problem solving methods to enhance educational outcomes and address behavioral issues among students.
- Adapt instructional methods to accommodate diverse learning styles.
- Foster positive and supportive environment through empathy and understanding to create student engagement.
- Implement "Hamburger Method" in communicating with parents to effectively encourage their child's education.
Accounting Analysts
Derby Fabricating
12.2000 - 10.2006
- Developed strong relationships with clients, vendors, and stakeholders to optimize accounts payable, accounts receivable, and collections processes.
- Implemented effective collection strategies, balancing firmness with empathy to maintain positive relationships while minimizing delinquencies.
- Conducted thorough research and analysis to understand root causes of discrepancies in accounts.
Account Representative
Fulfillment Concepts, Inc.
01.2000 - 12.2000
- Facilitated clear communication and understanding between clients and internal teams regarding promotional item requirements, timelines and delivery expectations.
- Listened attentively to customers needs and provided prompt responses to questions and concerns to ensure satisfaction.
- Monitored inventory levels and initiated restocking requests to ensure adequate stock levels for order fulfillment.
Accounts Receivable Coordinator
Atria Senior Living Quarters
12.1998 - 06.1999
- Managed billing operations for twenty two facilities, ensuring accuracy and timeliness in invoicing.
- Coordinated with facility managers and staff to gather billing information and resolve any discrepancies.
- Successfully reconciled aging balances while maintaining customer accounts.
Education
Bachelor of Science - Health Care Administration
Western Kentucky University
Bowling Green, KY05.1998
Skills
- Customer service
- Interpersonal skills
- Collaborating within team
- Detail-oriented
- Problem solving
Timeline
Teacher Assistant
Pleasant Grove Elementary
11.2018 - Current
Accounting Analysts
Derby Fabricating
12.2000 - 10.2006
Account Representative
Fulfillment Concepts, Inc.
01.2000 - 12.2000
Accounts Receivable Coordinator
Atria Senior Living Quarters
12.1998 - 06.1999
Bachelor of Science - Health Care Administration
Western Kentucky University
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