Tanya Harmon
Murfreesboro,Tennessee
Summary
Experienced CSR II at Corpay, adept in handling high call volumes and boosting customer satisfaction through exceptional problem-solving and active listening. Expert in utilizing systems like Salesforce for efficient service. Demonstrates customer focus and professional telephone demeanor, significantly enhancing call management and complaint resolution processes. Loyal and dedicated Corpay, I am maintaining zero attendance points. Always striving to do my best, I was awarded Call Center Employee of the Month. I am willing to continue to learn new skills. I have taken on multiple jobs over the years, including permits, research, CSR II and skill 10. I am excited to add Account manager to the list.
Overview
26
26
years of professional experience
Work History
CSR II
Corpay
Nashville, TN
06.1998 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction.
- Demonstrated troubleshooting skills to find solutions to issues with fuel cards and express codes.
- Collaborated with other departments and agents, ensuring the customer's needs were met.
- Demonstrated knowledge of company systems like Host, Salesforce, Zingtree and Lessonly.
- Ability to work independently and stay on task.
Education
Bachelor Of University Studies - Education
Middle Tennessee State University
Murfreesboro, TN12.1997
Skills
Call center experience
Customer Focus
Complaint Handling
Active Listening
Customer Service
Problem-solving abilities
Professional telephone demeanor
Documentation
Call Management
Product Knowledge
Timeline
CSR II
Corpay
06.1998 - Current
Bachelor Of University Studies - Education
Middle Tennessee State University