Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Tanya Herrera

Covington,US

Summary

Dedicated and ambitious leader with a proven track record of driving team success through communication, motivation and development of talent while promoting brand standards in order to follow the company vision. Highly adept at cultivating an optimistic and professional work environment that consistently excels in goals set by the company through innovative and strategic management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Services Experience Manager

Best Buy
06.2023 - Current
  • Multi Unit Leader- Including 3 Precincts and 2 Installs bays in micro-market
  • Performance Management of 30 Agents, Autotechs and 3 CIA Seniors in micro-market.
  • Analyze Performance Metrics
  • Partner with other micro-market and marketplace leaders to drive your services strategy and provide insights
  • Evaluate employee performance, provide feedback, and identify areas for development
  • Analyze reporting and performance indicators, including client satisfaction, turn time, productivity and services revenue and other OKRs assigned quarterly to identify areas for gaps and lead the Agents and Autotechs to improve results for all 3 precincts and 2 Install bays
  • Established multiple Team calls for MP85 including SEM Connect Call (4 Leading SEMS), Mentor Teams call for low performing SEM in MP,
  • Established Teams collaboration chats for all Geek Squad leaders in M85 & MM591 Leaders
  • Conducted 3 successful NEO's for stores 395 & 799 & 612
  • Created leadership stability and up-skilling in 395 (2024) & 938 (2025) which enabled the sales leaders to stay focused on driving results

Geek Squad Manager

Best Buy
09.2021 - 06.2023
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Front End Supervisor

Best Buy
10.2019 - 04.2021
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.

Education

Bachelor of Science (B.S.) - Elementary Education

Louisiana State University
Baton Rouge, LA

Skills

  • Effective Communication
  • Decision-Making
  • Building Strong Relationships
  • Strategic Leadership
  • Fostering a Positive Work Culture
  • Active Listening
  • Driving Sales
  • Conflict Resolution
  • Time management
  • Team Development
  • Team Work & Collaboration
  • Excellent Customer Service
  • Inventory/Shrink Control
  • Delegation

Certification

QPR, QPR Institute, 2021

Awards

  • 2022 Achievers Winner- Behavior Based
  • Top Precinct in M85 (14 months consecutively)
  • Top Micro-Market In-Store Services Q4 FY25

Timeline

Services Experience Manager

Best Buy
06.2023 - Current

Geek Squad Manager

Best Buy
09.2021 - 06.2023

Front End Supervisor

Best Buy
10.2019 - 04.2021

Bachelor of Science (B.S.) - Elementary Education

Louisiana State University

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Tanya Herrera