TANYA H. SHORT
Valdese,USA
Summary
Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts. Track record of adapting to changing needs and maintaining effective communication with team members.
Overview
26
26
years of professional experience
Work History
Scheduling Coordinator
Burke Primary Care
Morganton, NC
03.2024 - Current
- Coordinate patient schedules to optimize appointment flow and reduce wait times.
- Manage communications between patients and healthcare providers to ensure clarity and efficiency.
- Trained new staff on scheduling processes and tools, fostering a collaborative team environment.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Coordinated patient appointments utilizing electronic scheduling systems to enhance workflow efficiency.
- Mentor new scheduling coordinators in best practices for managing complex patient schedules and communications.
- Answer telephone calls to offer office information, answer questions, schedule appointments, set up new patients.
- Manage high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Use Intergy/Greenway Health to schedule patients.
- Work closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Foster strong relationships with patients, ensuring a positive experience throughout their care journey.
- Train new staff members on scheduling protocols, contributing to a well-prepared team of scheduling coordinators.
- Provide compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Collaborate with healthcare providers to maintain efficient schedules and optimize patient outcomes.
- Enhance patient experience by efficiently scheduling appointments and managing daily calendars for assigned providers.
- Reduce no-show rates by sending text messages for upcoming appointments when unable to contact patients by phone
- Manage multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintain confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Assist scheduling supervisor with daily schedules, coordinating hospital follow-ups, communicate with other scheduling staff members when they will be tardy or out of the office
Director
First Baptist Valdese
Valdese, NC
02.2010 - Current
- Hiring qualified staff
- Orienting new staff
- Supervising and evaluating all center personnel
- Maintaining a 5 Star facility by conforming to all necessary requirements
- Supervising record keeping for the center as per licensing requirements including: center records, children's records, and staff records
- Maintaining contact/liaison with parents; staff, and the church as well as Social Services, Division of Child Development and other regulatory agencies and reporting verbally and in writing to regulatory agencies
- Building communications with parents to support the educational needs of the children in my care
- Observing children on a daily basis and helping them reach educational goals
- Maintain contact with agencies to obtain necessary therapy for children with developmental delays
- Maintaining a physical environment that conforms to NC licensing standards of safety and cleanliness, that is also conducive to optimal growth and development of children who attend the center
- Developing operational and personnel policies and reviewing them annually
Assistant Director
First Baptist Valdese, Child Development Center
Valdese, NC
08.2004 - 01.2010
- Assume director's responsibility in director's absence
- Assist and support director with overall center management
- Assist director in planning center meetings, events, and training and attending said events, trainings, and meetings
Lead Teacher
First Baptist Valdese, Child Development Center
Valdese, NC
01.2001 - 01.2010
- Creating and maintaining a safe learning environment
- Organizing and maintaining daily classroom activities and learning areas, materials, and supplies
- Building good communications with other staff to create a professional atmosphere
- Building communications with parents to support the educational needs of the children in my care
- Observing children on a daily basis and helping them reach educational goals
- Maintain contact with agencies to obtain necessary therapy for children with developmental delays
- Understand and conform to NC Child Care Requirements
- Follow all requirements for ITERS and ECERS to help center maintain current 5 Star licensing
- Assure the welfare, health, and safety of the children in my care
Director
Christian Learning Center
Drexel, NC
11.1999 - 01.2001
- Hiring qualified staff
- Orienting new staff
- Supervising and evaluating all center personnel
- Supervising record keeping for the center as per licensing requirements including: center records, children's records, and staff records
- Maintaining contact/liaison with parents, staff, and the church as well as Social Services, Division of Child Development and other regulatory agencies and reporting verbally and in writing to regulatory agencies
- Maintaining a physical environment that conforms to NC licensing standards of safety and cleanliness, that is also conducive to optimal growth and development of children who attend the center
- Developing operational and personnel policies and reviewing them annually
Education
Bachelor of Science (B.S.) - Birth to Kindergarten Education - Kindergarten
Western Carolina University
Cullowhee, NC01-2005
Skills
- Problem-solving
- Strong work ethic
- Verbal and written communication
- Teamwork and collaboration
- Time management skills
- Attention to detail
- Scheduling proficiency
- Effective multitasking
- Telephone etiquette
- Patient scheduling
- Documentation skills
Timeline
Scheduling Coordinator
Burke Primary Care
03.2024 - Current
Director
First Baptist Valdese
02.2010 - Current
Assistant Director
First Baptist Valdese, Child Development Center
08.2004 - 01.2010
Lead Teacher
First Baptist Valdese, Child Development Center
01.2001 - 01.2010
Director
Christian Learning Center
11.1999 - 01.2001
Bachelor of Science (B.S.) - Birth to Kindergarten Education - Kindergarten
Western Carolina University