Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Hughes

Koloa

Summary

Dynamic General Manager with a proven track record at Poipu Beach Athletic Club, driving business growth through strategic planning and exceptional leadership. Skilled in operations management and customer relations, I fostered strong partnerships and enhanced profitability while training and developing high-performing teams. Committed to delivering outstanding service and results.

Overview

31
31
years of professional experience

Work History

General Manager

Poipu Beach Athletic Club
12.2016 - 08.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Store Owner

Party Wonderland
06.2013 - 01.2016
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.

Server

Grand Hyatt Kauai
02.1994 - 05.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Associate of Arts - Travel And Tourism

Lincoln School of Commerce
Lincoln, NE
12-1994

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Staff management
  • Customer relations
  • Training and coaching

Timeline

General Manager

Poipu Beach Athletic Club
12.2016 - 08.2024

Store Owner

Party Wonderland
06.2013 - 01.2016

Server

Grand Hyatt Kauai
02.1994 - 05.2014

Associate of Arts - Travel And Tourism

Lincoln School of Commerce

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Tanya Hughes