Tanya Jeanne Foley

Dynamic professional with extensive experience in customer service and dispatching, notably at Allstate Roadside Assistance. Proven ability in account management and conflict resolution, ensuring timely delivery and exceptional service. Adept at training and mentoring teams, fostering a collaborative environment while maintaining high standards of professionalism. Committed to excellence in fast-paced settings.

It is with pleasure that I write the letter of recommendation for Tanya Foley. Tanya began her career with Allstate Roadside Services as Manpower employee. Tanya was trained for the General Motors account. Tanya quickly excelled becoming one of the top Rescue Agents for the General Motors account. Whenever a General Motors customer needed special attention Tanya was the Rescue Agent to go to, to deescalate the situation. Tanya became an Allstate employee in April 2018. Tanya was encouraged to apply for a more challenging position within the Roadside Services family. Tanya applied for and received the Case Management Team position as a Case Manager in September 2018. Tanya was trained on a different account moving to Case Management. The Case Management Team grew client wise and so did Tanya’s skills. The Case Management Team was the best of the best Agents teamed together to deescalate situations from previous calls that were dispatched. The Case Managers job was to use their skills to turn an unpleasant experience for the customer to a pleasant one. This also meant having excellent quality when servicing the customer. Tanya’s skills grew from one client to as many as six clients. The job is to deal directly with the customer once the case is assigned, to the completion of the service. Tanya’s training with the Case Management Team was extended and she played a dual role as a Case Manager and a Traffic Controller. The Traffic Controllers job was to monitor the work that was assigned to the Case Managers to ensure that the cases were handled, a Case Manager was not overwhelmed with to many cases, to take over cases if the case load was falling behind and to complete a report at the end of her shift to pass along to the next shift for continuous service. Tanya became a Case Manager/Traffic Controller on the 3rd shift which is probably the most difficult shift because the resources are few. Tanya excelled working overnight working in the fast paced and high stressed environment. I give you my highest recommendation with confidence that Tanya Foley will use her experience and abilities to serve you well. La Kecia Fuller