Jeanne Dobson

Order Entry Manager

Verizon Enterprise

Tulsa, OK

07.1987 - 12.2018

Coordinated with other departments to ensure successful order fulfillment.
Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
Resolved customer complaints in a timely manner.
Generated various reports related to sales performance, inventory levels.
Attended and participated in continuing educational programs to optimize job performance.
Assisted customers with questions about their orders or products available for purchase.
Organized and maintained documents, files and records.
Provided training and guidance to new employees on order entry procedures.
Determined staffing requirements, interviewing, hiring and training new employees.
Utilized software programs such as SAP Business One and Microsoft Excel for order entry purposes.
Performed data analysis to measure the efficiency of the ordering process.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Ensured compliance with company standards related to order entry processes.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Directed and oversaw office personnel activities.
Prepared reports on daily, weekly, or monthly sales figures or total number of orders processed.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked with cross-functional teams to achieve goals.
Understood and followed oral and written directions.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Maintained updated knowledge through continuing education and advanced training.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Displayed strong telephone etiquette, effectively handling difficult calls.
Identified needs of customers promptly and efficiently.