Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Interests
Timeline
Hi, I’m

Tanya Johnson

Waterloo,IA
Tanya Johnson

Summary

Proven track record in customer service and problem-solving, notably at Kwik Star, where empathy and efficiency increased customer loyalty. Expert in critical thinking and complaint handling, fostering supportive environments and enhancing engagement. Achieved significant improvements in customer relations and classroom management, demonstrating a unique blend of hard and soft skills for impactful results.

Overview

17
years of professional experience

Work History

Kwik Star

Customer Service Representative
03.2022 - Current

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Tri County Head Start

Teacher
01.2020 - 10.2022

Job overview

  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.

Waterloo School District

In School Teacher
10.2007 - 01.2020

Job overview

  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Created study guides, research materials and syllabi for students.
  • Evaluated student progress through ongoing assessments, adjusting instruction as needed to address individual needs.
  • Developed positive rapport with students through empathetic listening and genuine interest in their lives outside of school.
  • Enhanced classroom management skills, resulting in a more focused and productive learning environment.

Education

Kaplan University
Cedar Falls, IA

Associate from Medical Assistance
01.2009

University Overview

Kaplan University
Cedar Falls, IA

Bachelor from Applied Management
05.2004

University Overview

Kaplan University
Cedar Falls, IA

Associate from Business Administration
01.2002

University Overview

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Money handling abilities
  • Complaint Handling
  • Customer Relations
Availability
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Accomplishments

Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Supervised team of [Number] staff members.

Interests

I like basketball,football and to go bowling , I like to play pool , roller skates and I love spending time with my grandkids

Timeline

Customer Service Representative
Kwik Star
03.2022 - Current
Teacher
Tri County Head Start
01.2020 - 10.2022
In School Teacher
Waterloo School District
10.2007 - 01.2020
Kaplan University
Associate from Medical Assistance
Kaplan University
Bachelor from Applied Management
Kaplan University
Associate from Business Administration

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Tanya Johnson