Tanya Judge
Marcus,IA
Summary
Skilled in time management and known for compassion, I excelled at Heartland Care Center by enhancing patient satisfaction and independence. At Marcus Hardware, I significantly improved store operations and customer relations. My adeptness at coordinating with teams reduced warranty claim times, showcasing my ability to surpass targets and ensure client satisfaction.
Overview
21
21
years of professional experience
Work History
CNA
Heartland Care Center
01.2019 - 02.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Documented patient information and care activities in electronic health record.
Independent Home Health Aide
Self-employeed
12.2010 - 12.2019
- Helped patient maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patient, reducing falls and accidents.
- Assisted client with daily living activities, enhancing their independence and quality of life.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patient.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration.
- Assisted with end-of-life care.
Store Manager
Marcus Hardware
02.2009 - 12.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Home Warranty Coordinator
K Hovnanian Homes
11.2003 - 03.2009
- Expedited resolution of particularly challenging cases by collaborating closely with engineering teams and senior management when necessary.
- Actively tracked performance metrics related to warranties regularly, leading initiatives aimed at achieving or surpassing established targets consistently over time.
- Reduced warranty claim processing time by streamlining communication between departments and clients.
- Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
Education
No Degree - Business Administration
Gavilan Community College
Gilroy, CA10-1992
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
Timeline
CNA
Heartland Care Center
01.2019 - 02.2025
Independent Home Health Aide
Self-employeed
12.2010 - 12.2019
Store Manager
Marcus Hardware
02.2009 - 12.2010
Home Warranty Coordinator
K Hovnanian Homes
11.2003 - 03.2009
No Degree - Business Administration
Gavilan Community College
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