Tanya Kilgore
Delray Beach,FL
Overview
11
11
years of professional experience
11
11
Customer support/ service
Summary
I enjoy working with people. Helping customers and or clients feel at ease and comfortable.
Work History
Customer Service Representative
Milliken and Micheals
07.2023 - 05.2024
- Developed strong relationships with customers by providing personalized assistance and support
- Provided exceptional customer service to ensure customer satisfaction
- Resolved customer complaints promptly and efficiently
- Developed positive relationships with customers through friendly interactions
- Answered customer inquiries and provided accurate information regarding products and services
- Maintained a high level of professionalism when dealing with difficult customers
Lead Sales Associate
Cumberland Farms
02.2019 - 05.2022
- Recommended products based on customer needs and preferences
- Performed cashier duties when needed during peak times or shortages in personnel
- Provided customer service to ensure satisfaction
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service
Cashier
Craker Barrel
08.2018 - 04.2019
- Greeted customers and answered any questions they had about the store's products and services
- Stocked shelves with merchandise when needed
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Followed company security procedures for handling large sums of money
- Resolved customer complaints professionally in accordance with company policy
Dietary Aide /Mental Health Tech.
Pinewoods Crisis Center
08.2017 - 09.2018
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with med line up, took vitals ,lead groups , documented client progress from day to day.
Education
GED -
Straton Career Instute
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Client relations
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Microsoft outlook
- Paperwork processing
- Product knowledge
- Appointment scheduling
- Order processing
- Team development
- Administrative support
- Documentation
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Staff training
- Building rapport
- Clerical support
- Filing
- Dispute resolution
- Product sales
- Product and service solutions
- Multi-line phone talent
- Sales expertise
- Assertiveness
- Order fulfillment
- Store maintenance
Timeline
Customer Service Representative
Milliken and Micheals
07.2023 - 05.2024
Lead Sales Associate
Cumberland Farms
02.2019 - 05.2022
Cashier
Craker Barrel
08.2018 - 04.2019
Dietary Aide /Mental Health Tech.
Pinewoods Crisis Center
08.2017 - 09.2018
GED -
Straton Career Instute
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