Tanya Koerber
Sebastian
Summary
Results-driven Senior FOH Manager with a focus on staff management, customer service, and inventory control. Committed to enhancing guest satisfaction through effective communication and problem-solving.
Overview
25
25
years of professional experience
Work History
Senior FOH manager
Capt Hirams Restaurant
Sebastian
01.2019 - Current
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Managed daily operations and staff scheduling to ensure smooth service.
- Oversaw customer service standards to enhance guest satisfaction and experience.
- Coordinated front of house activities with kitchen staff for efficient service flow.
- Supported staff during busy periods and peak hours.
- Developed and maintained positive relationships with patrons and staff
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Monitored dining room cleanliness and tidiness at all times.
- Executed all necessary back-end changes on Toast POS, including updating prices and modifying menu items to reflect current offerings.
- Created new specialty drink recipes for menu updates, seasonal holidays, and special events to attract and delight customers.
Co-owner
Palace Bar & Grill
Waterbury
01.2017 - 09.2018
- Developed creative menus to enhance customer dining experience.
- Supervised and trained staff on service standards and food safety procedures.
- Oversaw inventory management and supplier relationships for timely procurement.
- Maintained high standards of cleanliness and organization throughout the establishment.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Optimized profits by controlling food, beverage and labor costs.
- Created promotions and special events to attract customers and boost sales.
- Interviewed potential hires for front-of-house positions such as servers and bartenders.
- Assisted with regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies.
- Collaborated with bartenders on new recipes, flavors and presentations for specialty drinks served in the restaurant.
Server
Capt Hirams Restaurant
Sebastian
09.2014 - 01.2016
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently for diverse clientele.
- Assisted in training new servers on menu items and service protocols.
- Processed payments accurately using point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Lead Bartender
Pub 99
Bristol
08.2001 - 07.2014
- Maintained inventory levels and ordered supplies to support bar efficiency.
- Trained and mentored junior bartenders on drink preparation techniques. Traveled New England training bartenders for new store openings.
- Provided exceptional customer service by engaging patrons and addressing concerns promptly.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Promoted to shift manager within a few months of employment. Duties included overseeing staff when managers were not available.
Education
High School Diploma -
Kennedy High School
Waterbury, CT06-1997
Skills
- Staff management
- Floor management
- Hiring
- Menu development
- Inventory management
- POS systems
- Health compliance
- Customer service
- Guest relations
- Relationship building
- Time management
- Problem solving
- Effective communication
- Bartending/Serving
Timeline
Senior FOH manager
Capt Hirams Restaurant
01.2019 - Current
Co-owner
Palace Bar & Grill
01.2017 - 09.2018
Server
Capt Hirams Restaurant
09.2014 - 01.2016
Lead Bartender
Pub 99
08.2001 - 07.2014
High School Diploma -
Kennedy High School