Tanya Laurer
RALEIGH,NC
Summary
Dynamic Front End Team Trainer at Whole Food Market with a proven track record in new employee training and performance monitoring. Enhanced team agility through effective coaching and task delegation, resulting in improved customer service and compliance with safety standards. Committed to fostering a positive work environment and driving team success.
Experienced with training team members to maximize their potential and productivity. Utilizes effective training techniques to ensure comprehensive understanding and application. Track record of fostering collaborative and results-driven team environment.
Overview
7
7
years of professional experience
Work History
Front End Team Trainer
Whole Food Market
12.2024 - Current
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
- Provided one-on-one coaching sessions for employees struggling in certain areas of their role, resulting in increased confidence and job satisfaction.
E-Commerce Supervisor
Kroger
10.2022 - 11.2024
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Fresh CAP Supervisor
Walmart
06.2018 - 01.2020
- Maintained a high level of employee engagement by fostering open communication channels, providing regular feedback, and recognizing outstanding performance.
- Directed replenishment of merchandise and supplies, maintained stockroom and engaged in receiving functions.
- Monitored inventory levels and processed and replenished merchandise.
- Mentored junior staff members, fostering professional growth and development within the team.
- Analyzed performance metrics to identify areas for improvement and implemented necessary changes for better results.
- Contributed to the successful completion of high-priority projects by delegating tasks efficiently among team members.
- Ensured compliance with company policies and procedures, maintaining a safe and efficient work environment.
Education
GED -
Lenoir Community College
Kinston, NC03-1989
Skills
- New employee training
- Performance monitoring
- Compliance standards
- Task delegation
- Staff training
- Food safety
- Cleaning and sanitation
- Safe food handling
- Customer service
- Time management
- Workplace safety
- Problem-solving
- Team leadership
- Cash handling
Timeline
Front End Team Trainer
Whole Food Market
12.2024 - Current
E-Commerce Supervisor
Kroger
10.2022 - 11.2024
Fresh CAP Supervisor
Walmart
06.2018 - 01.2020
GED -
Lenoir Community College