Tanya Llanos Mojica
Ohio
Summary
Accomplished Trainer and Bilingual Customer Service Representative at Tyson Foods, with a proven track record in staff development and customer satisfaction enhancement. Skilled in creative problem-solving and public speaking, I significantly increased productivity and resolved complex inquiries in both English and Spanish, demonstrating exceptional planning and coordination abilities.
Overview
5
5
years of professional experience
Work History
Trainer
Tyson Foods
09.2022 - 07.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Bilingual Customer Service Representative
Tyson Foods
09.2021 - 07.2023
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Restaurant Manager
Quesadillas Mexican Restaurant
05.2018 - 12.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
GED -
Lorain County Community College
Elyria, OHSkills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
Languages
Spanish
Native or Bilingual
Timeline
Trainer
Tyson Foods
09.2022 - 07.2023
Bilingual Customer Service Representative
Tyson Foods
09.2021 - 07.2023
Restaurant Manager
Quesadillas Mexican Restaurant
05.2018 - 12.2020
GED -
Lorain County Community College
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