Tanya Lowe
Antioch,CA
Summary
Proven leader in transit operations, adept at enhancing customer satisfaction and safety, demonstrated during tenure with the City and County of San Francisco. Skilled in operations management and innovative thinking, I successfully negotiated cost-saving vendor contracts and implemented vital safety measures, significantly reducing incidents. Excel in high-stress situations, ensuring operational excellence and passenger comfort.
Overview
24
24
years of professional experience
Work History
Transit Supervisor
City and County of San Francisco SFMTA
07.2022 - 09.2024
- Achieved high levels of customer satisfaction through regular surveys, addressing issues promptly, and implementing service improvements based on feedback received.
- Oversaw financial management for the transit department, ensuring responsible budgeting and cost-effective decisionmaking.
- Evaluated vendor contracts for transportation services, negotiating favorable terms that led to cost savings without compromising service quality levels.
- Implemented safety measures to minimize risks for passengers and employees, resulting in fewer accidents and incidents.
Transit Bus Operator
City and County of San Francisco SFMTA
05.2011 - 07.2022
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Customer Service Representative
AT&T
05.2000 - 02.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
G.E.D - General Education
Vallejo Adult School
Skills
- Safety management
- Innovative thinking
- Operations management
- Emergency preparedness
Timeline
Transit Supervisor
City and County of San Francisco SFMTA
07.2022 - 09.2024
Transit Bus Operator
City and County of San Francisco SFMTA
05.2011 - 07.2022
Customer Service Representative
AT&T
05.2000 - 02.2009
G.E.D - General Education
Vallejo Adult School
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