Tanya Lyons
Yaphank,NY
Summary
Patient-focused Patient Registration representative equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
St. Charles Hospital
Port Jefferson, NY
05.2022 - Current
- Answered general questions about hospital policies and services provided.
- Processed payments for services rendered.
- Provided excellent customer service while handling all incoming calls efficiently and professionally.
- Coordinated registration activities between multiple departments and facilities when necessary.
- Screened patients before and during admissions processes.
- Greeted and registered patients in a courteous and professional manner.
- Adhered to organizational policies and procedures at all times.
- Scanned documents into electronic health record systems as needed.
- Participated in training sessions related to new software applications.
- Verified patient information, including insurance coverage and obtaining necessary signatures on forms.
- Entered data into computer system accurately to ensure accuracy of patient information.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Medical Records Clerk
CIOX HEALTH, Health Information Managment
Alpharetta, GA
12.2020 - Current
- Retrieved patient medical records in response to requests from authorized personnel.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Processed incoming medical records requests.
- Resolved any discrepancies found in the review process.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Observed confidentiality and safeguarded all patient-related information.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Scanned incoming documentation.
- Scanned and validated medical records for upload.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Medical Coding
Molloy College
Rockville Centre, NYPhlebotomy
MedCerts
MISkills
- Quality Assurance
- Customer Service
- Multitasking and Organization
- Problem-Solving
- HIPAA Compliance
- Registration and Admissions
- EMR
- Patient Registration
- Phone and Email Etiquette
- Medical Terminology
- Fee Collection
References
References available upon request.
Timeline
Patient Access Representative
St. Charles Hospital
05.2022 - Current
Medical Records Clerk
CIOX HEALTH, Health Information Managment
12.2020 - Current
Some College (No Degree) - Medical Coding
Molloy College
Phlebotomy
MedCerts
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