Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tanya Martinez

Chicago

Summary

Dynamic Advocacy & Engagement Specialist with La Casa Norte, skilled in client advocacy and conflict resolution. Proven track record in enhancing customer satisfaction and retention through tailored engagement strategies. Bilingual communicator proficient in Spanish, dedicated to fostering trust and collaboration while implementing effective mental health support initiatives.

Outgoing and personable individual with strong communication and relationship-building skills. Committed to driving positive outcomes and fostering meaningful connections.

Offering positive attitude and excellent interpersonal skills, eager to learn and grow in dynamic environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Advocacy & Engagement Specialist

La Casa Norte
08.2024 - Current
  • Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
  • Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
  • Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
  • Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
  • Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
  • Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
  • Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.

Bilingual Lead Application Specialist

The Resurrection Project
04.2023 - 05.2024
  • Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
  • Provided training and support to end-users, ensuring smooth adoption of new technologies.
  • Streamlined communication between departments by establishing clear channels for sharing information.
  • Led workshops to educate clients on new features, ensuring they fully leveraged application capabilities.
  • Customized application interfaces for clients, improving usability and accessibility.

Intern

Heartland Alliance
08.2023 - 12.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Public Health Specialist

University of Illinois, UIC
02.2022 - 04.2023
  • Ensured compliance with all relevant regulations, maintaining a safe environment for both staff and clients served by the organization.
  • Developed partnerships with community organizations, fostering collaboration toward shared public health goals.
  • Promoted cultural competence within the workplace, enhancing the organization''s ability to serve diverse communities effectively.
  • Reduced disease transmission through the development and promotion of effective prevention strategies.
  • Improved community health by designing and implementing public health initiatives.
  • Enhanced public health outcomes by conducting thorough research and data analysis.

Education

Master of Social Work -

Walden University
Minneapolis, MN
12-2026

Bachelor of Arts - Sociology

University of Illinois At Chicago
Chicago, IL
12-2021

Skills

  • Proficient in Spanish
  • Effective bilingual communication
  • Mental health first aid
  • Mental health care assistance
  • Mental health evaluation and support
  • Compassionate
  • Case management
  • Client advocacy
  • Conflict resolution

Certification

-Trained Spanish Interpreter

-Youth Mental Health First Aid

-CPR

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Advocacy & Engagement Specialist

La Casa Norte
08.2024 - Current

Intern

Heartland Alliance
08.2023 - 12.2023

Bilingual Lead Application Specialist

The Resurrection Project
04.2023 - 05.2024

Public Health Specialist

University of Illinois, UIC
02.2022 - 04.2023

Master of Social Work -

Walden University

Bachelor of Arts - Sociology

University of Illinois At Chicago

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