Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanya McGee

Grapevine,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Client Advisor

Lithia & Driveway
11.2021 - Current
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.

Package Handler

Amazon Warehouse
12.2018 - 10.2021
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Checked products for damage or other issues before packing into boxes.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Chat Customer Service Team Lead

AXS Ticketing
12.2018 - 10.2021
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

Physical Therapy Technician

Christus Trinity Mother Francis
06.2010 - 10.2020
  • Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
  • Prepared patients to meet with physical therapists.
  • Executed interventions of modalities or exercise as directed by therapist or assistant.
  • Assisted with reception duties like scheduling patients and completing follow up calls.
  • Inventoried supplies and ordered more for office and patient rooms.
  • Administered routine exams and treatment for patients.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.

Customer Service Representative Manager

Sitel Communications
05.2006 - 05.2013
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Education

BBA - Business Administation

Tyler Junior College
Troup, TX
12.2019

Skills

  • Continuous Improvement Strategies
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Jam Clearing
  • Conveyor Systems
  • Work Order Following
  • Preventative Care
  • Package Loading
  • Call Center Operations
  • Good Listening Skills
  • Understanding Customer Needs

Certification

  • Sales Essentials Certificate
  • MCAS - Microsoft Certified Application Specialist
  • First Aid/CPR Certified

Timeline

Client Advisor

Lithia & Driveway
11.2021 - Current

Package Handler

Amazon Warehouse
12.2018 - 10.2021

Chat Customer Service Team Lead

AXS Ticketing
12.2018 - 10.2021

Physical Therapy Technician

Christus Trinity Mother Francis
06.2010 - 10.2020

Customer Service Representative Manager

Sitel Communications
05.2006 - 05.2013

BBA - Business Administation

Tyler Junior College

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Tanya McGee