Tanya Mendoza
Vista,CA
Summary
Effective Food & Beverage Manager with a proven track record at Ocean’s 11 Casino, excelling in cost control, menu development, employee training and skilled management resulting in low turnover of staff. Achieved significant budget improvements while maintaining high sanitation standards and creating a collaborative team environment. Great communication skills with colleagues, employees, customers and vendors resulting in ingenuous relationships.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager
Ocean’s 11 Casino
Oceanside, Ca
08.1997 - Current
- Managed daily operations of food and beverage outlets, ensuring optimal service standards.
- Developed and implemented training programs for staff to enhance customer experience.
- Oversaw inventory management, reducing waste through efficient ordering practices.
- Collaborated with culinary teams to create seasonal menus aligned with guest preferences.
- Analyzed customer feedback to improve service delivery and menu offerings.
- Mentored staff, fostering a collaborative team environment focused on excellence.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Oversaw selection, ordering and inventory controls of wine, beer and liquor program.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training.
- Conducted regular competitor analysis to stay ahead of industry trends and adapt strategies accordingly, keeping establishment competitive.
Education
High School Diploma -
La Vergne High School
La Vergne, TN06.1993
Skills
- Food and beverage operations
- Cost control
- Menu development
- Labor management
- Sanitation standards
- Hygiene regulations
- Food presentation
- Service delivery management
- Operations oversight
- Ordering supplies
- ABC standards
- Menu pricing
- Front of house management
- Employee supervision
- POS Software Implementation, Daily Programming & Reporting
- Excel Program
Certification
California Manager Food Handler Certification
California Manager ABC Responsible Beverage Service Certification
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Food & Beverage Manager
Ocean’s 11 Casino
08.1997 - Current
High School Diploma -
La Vergne High School