Tanya Mercer
El Paso,TX
Summary
Assisted front desk operations by resolving daily issues with a professional demeanor. Adapted to changing demands and quickly learned new information. Supported training and management of staff to ensure excellent shift coverage for guest satisfaction.
Overview
1
1
year of professional experience
Work History
Front Desk Supervisor
Target Logistics
Odessa, TX
02.2026 - Current
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Worked with housekeeping, maintenance and security to meet all guest needs.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained important files, running reports and delivering updates on occupancy.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Front Desk Associate
Target Logistics
Skillman, TX
10.2025 - 02.2026
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed guest check-in and check-out procedures, reservations and payments.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered phone and emails to make reservations and take guest information.
- Welcomed large volume of guests and improved overall customer service.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
Kitchen Staff Member
Target Logistics
Jal, NM
07.2025 - 09.2025
- Cleaned and sanitized frequently to maintain health code standards.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Contributed to successful kitchen operations with smooth handling of daily checklists.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Restocked pantry with nonperishable food items to prevent stock from running low.
Education
High School Diploma -
Broady Academy
San Antonio, TX06.2015
Skills
- Team Building and Supervision
- Hospitality Services
- Team Leadership
- Customer Service
- Handling Customer Complaints
- Workflow Optimization
- Team Management and Supervision
- Complex Problem Solving
- Time Management
- Coaching and Mentoring
- Staff Development and Training
Education and Training
other
Timeline
Front Desk Supervisor
Target Logistics
02.2026 - Current
Front Desk Associate
Target Logistics
10.2025 - 02.2026
Kitchen Staff Member
Target Logistics
07.2025 - 09.2025
High School Diploma -
Broady Academy