Tanya Mikula
Brooklyn
Summary
Highly organized and detail-oriented Secretary with more than 14 years of experience supplying thorough, organized administrative support to 2 senior executives, 6 psychologist's, 1 psychiatrist. Maintain a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in house and external phone and website queries, patient charting, also appointment scheduling in a busy medical setting. Focus with committing to approaching administrative tasks with tenacity and attention to details. Have excellent work ethic, multiple projects and strength in boosting company morale.
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Secretary
SCO Family of Services
04.2005 - Current
- Provide administrative support to psychiatrist/psychologist's staff
- Liaise with caseworkers within departmental procedures with minimum supervision Arrange and coordinate meetings and special events for department
- Prepare and monitor monthly calendars for departmental staff
- Schedules appointments and follow ups for Psychiatrist visits
- Type, edit and create memos, forms letters, for departmental staff
- Answer, screen and route telephone calls appropriately
- Receive open, sorts, and distribute mail
- Respond inquiries and request via email
- Fax, scan and photocopy confidential documents Orders and maintains office supplies and equipment's
- Schedule all clients' appointments
- Greet and interact with incoming clients
- Create files and maintain confidential records
Child Care Worker
SCO Family of Services
09.2005 - 10.2014
- Counseled and maintained order of six male/female youth group residents
- Ordered and maintained personal care, food and household supplies
- Maintained Petty Cash and receipt log book
- Logged and maintained entry of all visitors and activities
- Prepared cooked meals and assisted in cleaning household for clients
- Logged and maintained incidents, AWOL's reports and files
- Escorted youth's on activities and various appointments
- Scheduled youth's various appointments
- Distributed medication to clients and logged
- Hourly logged youth's in house activities
- Daily reported in house census also all incidents to the main office
- Faxed and photocopied confidential documents
Education
A.A. - Liberal Arts
Manhattan Community College
New York, N.Y08.2011
Skills
- Verbal communication
- Written communication
- Multi-tasking
- Prioritization
- Organizational skills
- Office machinery
- Fax
- Copiers
- Scanners
- Microsoft Office Suite
- MS Word
- Publisher
- Excel
- Lotus Notes
- Outlook
- Internet
- E Clinical Works (ECW)
- EVOLVE
- Verbal and written communication
- Patience and empathy
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Document preparation
- Schedule management
- Multi-line phone systems
- Supply restocking
- Supply ordering
- Mail distribution
- Social development
- Appointment coordination
- Record preparation
- Meeting coordination
- Business correspondence
- Phone etiquette
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Timeline
Child Care Worker
SCO Family of Services
09.2005 - 10.2014
Secretary
SCO Family of Services
04.2005 - Current
A.A. - Liberal Arts
Manhattan Community College
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