Tanya Miller
Dupont
Summary
Retail professional with track record of providing exceptional customer service and supporting store operations. Known for fostering collaborative team environment and consistently meeting customer satisfaction goals. Highly adaptable to changing needs and focused on delivering tangible results through effective communication and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Retail Customer Service Associate
The UPS Store 5774
12.2020 - Current
- Greet and welcome customers warmly and offered assistance
- Establish positive rapport by delivering personal service
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Utilize active listening techniques to identify customer needs and provide appropriate solutions
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provide accurate information about products, prices, and availability both in person and over the phone
- Perform sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Opening and closing store
- Cash handling accuracy
- Multitasking
- Attention to detail
- Deposits
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
Assistant Manager
Goodwill
06.2016 - 12.2020
- Lead a team of up to 30 staff members and as little as 4
- Price hardlines, softlines and stocked the floor
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Open and close store
- Customer complaints and solutions
- Retail store operations
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Education
High School Diploma -
Elma High School
Elma06-1992
Skills
- Excellent written and oral communication
- Good communication skills
- Customer support
- Customer relations
- Cash handling
- Shipment packing
- Point of sale systems
- Professional telephone demeanor
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
Timeline
Retail Customer Service Associate
The UPS Store 5774
12.2020 - Current
Assistant Manager
Goodwill
06.2016 - 12.2020
High School Diploma -
Elma High School
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