Job Search Status
Open to workWork Type
Full TimeContract WorkPart TimeLocation Preference
On-SiteLocation: Houston, TX
Open to relocation: No
Open To Work
Tanya Monroe
Houston,TX
Work Preference
Summary
Results-oriented Medical Records Specialist with over 30 years in document assessment and quality review. Enhanced patient satisfaction and reduced no-show rates while ensuring HIPAA compliance and managing sensitive information. Committed to accuracy and effective decision-making, contributing valuable expertise to healthcare teams.
Overview
26
26
years of professional experience
Work History
Front Desk Receptionist
Memorial Hermann Surgery Center
Houston, Texas
08.2024 - 07.2026
- Greeted patients and visitors warmly, creating a positive first impression.
- Answered incoming calls and directed callers promptly to ensure effective communication.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Coordinated patient check-in and check-out processes to enhance operational flow.
- Addressed patient concerns promptly, fostering a welcoming environment.
- Collaborated with team members to ensure smooth front desk operations.
Scheduler
Memorial Neurological Assoc
09.2000 - 08.2024
- Improved customer satisfaction with timely, accurate appointment confirmations and reminders.
- Decreased no-show rates by following up with clients before scheduled appointments.
- Delivered customer service by listening attentively, communicating empathetically, and solving problems efficiently during scheduling.
Receptionist
Memorial Neurological Assoc
09.2000 - 08.2024
- Greeted visitors at front desk, creating welcoming atmosphere and providing friendly, knowledgeable assistance.
- Answered phone promptly and directed calls to appropriate offices, facilitating effective communication.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Handled cash transactions at point of sale, ensuring accurate payments and maintaining organized sales records.
- Managed multiple tasks simultaneously under tight deadlines in a fast-paced environment. while managing numerous tasks simultaneously under tight deadlines.
Medical Records Specialist
Memorial Neurological Assoc
09.2000 - 08.2024
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, to protect patient privacy rights.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Oversaw management of electronic medical records for patient data, ensuring accuracy and accessibility.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Cultivated and sustained relationships with medical providers, suppliers, and reporters to ensure effective communication.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Managed electronic medical records for 300+ patients.
Education
High School Diploma -
Milby High School
Houston, TX06-1990
Skills
- Patient check-in
- Patient Scheduling
- Medical Records Management
- Release of Information
- HIPAA expert
- Data Entry
- Call Handling Techniques
- Organizational skills
- Strong Organization
- Time Management
- Customer service
- Communication skills
- Active listening
Timeline
Front Desk Receptionist
Memorial Hermann Surgery Center
08.2024 - 07.2026
Scheduler
Memorial Neurological Assoc
09.2000 - 08.2024
Receptionist
Memorial Neurological Assoc
09.2000 - 08.2024
Medical Records Specialist
Memorial Neurological Assoc
09.2000 - 08.2024
High School Diploma -
Milby High School