Tanya M. Parker
San Leandro,CA
Summary
Versatile professional skilled in project management, customer support, and office operations. Successfully streamlined processes to achieve significant productivity gains. Proficient in building databases, optimizing billing, and creating impactful proposals and presentations. Committed to promoting interdepartmental collaboration and maintaining high documentation standards.
Overview
38
38
years of professional experience
Work History
Director of Financial Aid
Cinta Aveda Institute
San Francisco And San Jose
04.2022 - 06.2024
- Responded promptly to inquiries from students, faculty, staff or parents regarding the availability of financial aid resources.
- Established and maintained relationships with external organizations to ensure compliance with government regulations and funding policies.
- Met regularly with senior administrators regarding the status of financial aid initiatives within the college.
- Developed policies and procedures related to awarding funds based on need or merit criteria.
- Conducted training sessions for staff members on new systems or procedures relating to financial aid services.
- Provided guidance and support to staff members regarding financial aid processes, procedures, policies and regulations.
- Monitored changes in legislation that affect the administration of student financial aid programs.
- Coordinated audits conducted by internal or external auditors.
- Developed and implemented a comprehensive financial aid program in accordance with federal, state and institutional regulations.
Sr. Financial Aid Counselor
Bay Area Medical Academy
San Francisco, CA
01.2017 - 04.2022
- Responsible for packaging, disbursing and confirming compliance for over 300 students annually
- Meet with students and families to discuss financial aid options to cover the cost of education
- Provide outstanding customer service to prospective, enrolled and graduated students
- Meet with vendors to discuss software issues
- Open school at 7 am daily
- Supervise campus host
- Distribution of supplies to satellite campus
- Confirm inventory of scrubs, books and supplies to satellite campus
- Prepare financial aid presentations for students
- Organize staff meetings for a staff of 25.
Administrative Assistant/Payroll
Concentrix
Fremont, CA
01.2016 - 01.2017
- Responsible for organizing and filing of all documents for the Garnishment Team
- Responsible for tracking and recording data of returned checks
- Gather and sort mail to all departments
- Other duties as assigned.
Director of Financial Aid
Samuel Merritt University
Oakland, CA
01.2010 - 01.2015
- Responsible for overseeing $65 million Federal financial aid programs for nine separate academic calendars while maintaining compliance and student satisfaction
- Interpret Federal government regulations, implementing laws into University procedure
- Work with the Director of Admission to meet the University's enrollment goals
- Manage financial aid department budget, including federal allocations, state grant endowed and restricted scholarships
- Work with Team Leaders of Enrollment and Student Services to align department goals with the vision of the VP of ESS
- Represent University during California Student Aid Commission, Cal Grant Compliance Audit
- Presenter of debt management sessions, financial aid entrance/exit interview orientations, open houses and high school nights
- Conduct staff training sessions on government regulations and computer programs
- Create institutional financial aid applications, scholarship applications and verification forms.
Associate Director of Graduate Financial Aid
Samuel Merritt University
Oakland, CA
01.2001 - 01.2010
- Rapidly promoted in recognition of initiative and quality performance
- Responsible for overseeing $65 million Federal financial aid programs for nine separate academic calendars while maintaining compliance and student satisfaction
- Interpret Federal government regulations, implementing laws into University procedure
- Work with the Director of Admission to meet the University's enrollment goals
- Manage financial aid department budget, including federal allocations, state grant endowed and restricted scholarships
- Work with Team Leaders of Enrollment and Student Services to align department goals with the vision of the VP of ESS
- Represent University during California Student Aid Commission, Cal Grant Compliance Audit
- Presenter of debt management sessions, financial aid entrance/exit interview orientations, open houses and high school nights
- Conduct staff training sessions on government regulations and computer programs
- Create institutional financial aid applications, scholarship applications and verification forms.
Assistant Director of Financial Aid
Samuel Merritt University
Oakland, CA
01.2000 - 01.2001
- Rapidly promoted in recognition of initiative and quality performance
- Responsible for overseeing $65 million Federal financial aid programs for nine separate academic calendars while maintaining compliance and student satisfaction
- Interpret Federal government regulations, implementing laws into University procedure
- Work with the Director of Admission to meet the University's enrollment goals
- Manage financial aid department budget, including federal allocations, state grant endowed and restricted scholarships
- Work with Team Leaders of Enrollment and Student Services to align department goals with the vision of the VP of ESS
- Represent University during California Student Aid Commission, Cal Grant Compliance Audit
- Presenter of debt management sessions, financial aid entrance/exit interview orientations, open houses and high school nights
- Conduct staff training sessions on government regulations and computer programs
- Create institutional financial aid applications, scholarship applications and verification forms.
Financial Aid Counselor
Golden Gate University
San Francisco, CA
01.1999 - 01.2000
- Package, counsel and process Federal financial aid for law students.
Financial Aid Counselor
Heald College Schools of Business and Technology
Hayward, CA
01.1993 - 01.1999
- Package, counsel and process financial aid for multi award calendars.
Admissions Secretary
Heald College Schools of Business and Technology
Hayward, CA
01.1993 - 01.1993
- Screened telephone calls and scheduled appointments for Admission staff.
Evening Receptionist
Heald College Schools of Business and Technology
San Francisco, CA
01.1992 - 01.1993
- Screened telephone calls and scheduled appointments for Admission staff.
Independent Seamstress
01.1986 - 01.1992
- Support educational endeavors by independently contracting with local bridal shop and individuals to create bridal gowns, formals and costumes.
Education
Associate of Arts - Business
Heald College - Central Administrative Office
Hayward, CA06-1992
Skills
- Student Counseling
- Data Verification
- Student Guidance
- Grant administration
- Microsoft Office
- Budget Control
- Problem-Solving
- Self Motivation
- Effective Communication
- Team building
- Decision-Making
- Adaptability and Flexibility
- Student security
- Time Management
- Team Collaboration
- Multitasking
- Excellent Communication
- Confidentiality
Accomplishments
- Voted Staff member of the Year by students
- Twice Nominated for Strommen Stilla-Shaw Award
- Co-Founder of the SMU Pride Committee
- Selected as Staff of the Month by Staff members for contributions surrounding diversity
Profession Affiliation
CASFAA Secretary - Elected CASFAA Secretary two years consecutively., Financial Aid - Attend various conferences and training including CASFAA and WASFAA
Timeline
Director of Financial Aid
Cinta Aveda Institute
04.2022 - 06.2024
Sr. Financial Aid Counselor
Bay Area Medical Academy
01.2017 - 04.2022
Administrative Assistant/Payroll
Concentrix
01.2016 - 01.2017
Director of Financial Aid
Samuel Merritt University
01.2010 - 01.2015
Associate Director of Graduate Financial Aid
Samuel Merritt University
01.2001 - 01.2010
Assistant Director of Financial Aid
Samuel Merritt University
01.2000 - 01.2001
Financial Aid Counselor
Golden Gate University
01.1999 - 01.2000
Financial Aid Counselor
Heald College Schools of Business and Technology
01.1993 - 01.1999
Admissions Secretary
Heald College Schools of Business and Technology
01.1993 - 01.1993
Evening Receptionist
Heald College Schools of Business and Technology
01.1992 - 01.1993
Independent Seamstress
01.1986 - 01.1992
Associate of Arts - Business
Heald College - Central Administrative Office
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