Tanya Myers
Arlington,Tennessee
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
9
9
years of professional experience
Work History
Manager of Operations
Methodist Le Bonheur Healthcare
Memphis , TN
2018.02 - Current
- Supported operational activities to maintain efficiency.
- Established growth objectives for the program/service line; increased market position by twenty five percent
- Built and sustained strong working relationships with medical practitioners, working closely with interdisciplinary teams to ensure seamless coordination of patient services in alignment with strategic goals.
- Manage a budget of 10 Million dollars.
- Demonstrated ability to effectively plan, schedule, and coordinate projects with collaborative efforts from various departments.
- Ability to lead and motivate individuals and groups of people toward the accomplishment of work and organizational goals.
- Demonstrated strong negotiation skills with both individuals and groups, including high-level executives
- Plan and schedule tasks and projects to maintain control of own and others’ work flow
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Analyzed operating and financial statements, as well as departmental sales records, to develop effective marketing strategies.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Supported IT manager with department administrative duties and clerical tasks.
- Set up and configured system user hardware and software applications.
Clinical Supervisor, Hack Cross Minor Medical
Methodist Le Bonheur Healthcare
2014.12 - 2018.01
- Develops staffing schedules and assists with staffing on-site and staffing expectation as needed
- Planned for, developed, and maintained a well-qualified, competent staff
- Ensure performance appraisals and competencies are performed in a timely manner
- Provided daily supervision to clinical staff
- Provided patient care as needed to assist staff with bottlenecks to maintain benchmarks
- Plans, develops, implements and maintains appropriate regulatory and corporate compliance activities
- Facilitates effective communication by establishing and maintaining efficient systems.
- Worked closely with the nurse manager to design programs focused on nurse education, boosting general departmental competencies, optimizing individual performance, enhancing patient safety measures, and addressing service-related concerns.
- Strengthened policies and procedures through the development, implementation, revision and evaluation of new protocols.
- Kept management updated on changes in laws, regulations, or policies that had the potential to affect program operations.
- Managed budgets, financial reporting, and resource allocation.
Education
Doctor of Business Administration -
South College
01.2023
Masters Business Administration -
Western Governors University
01.2022
Bachelors Health Sciences -
University of Memphis
01.2021
Skills
- Risk Management
- Process Improvement
- Cross-functional collaboration
- Strategic Planning
- MS Office
- Financial Management
- Budget Development and Management
- Supply Chain Management
- Program Administration
- KPI Tracking
- Performance Improvement
- Data Analysis
- Contract Administration
- Troubleshooting and problem solving
- Marketing
- Forecasting and Scheduling
Communication Skills
- Excellent verbal and written communications skills
- Empathetic listener and persuasive speaker
- Excellent presentation and negotiation skills
References
Available Upon Request
Timeline
Manager of Operations
Methodist Le Bonheur Healthcare
2018.02 - Current
Clinical Supervisor, Hack Cross Minor Medical
Methodist Le Bonheur Healthcare
2014.12 - 2018.01
Doctor of Business Administration -
South College
Masters Business Administration -
Western Governors University
Bachelors Health Sciences -
University of Memphis
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