Tanya Nelson
Kenesaw,NE
Summary
Tanya Nelson is a seasoned professional with extensive experience in customer service and office administration. She is recognized for her ability to facilitate efficient customer interactions, resolve complex inquiries, and support seamless communication. Tanya’s expertise spans a variety of roles, from call center operations to office management. Her strong communication, problem-solving, and organizational skills are complemented by her commitment to professionalism and high-quality service.
Overview
22
22
years of professional experience
Work History
Clinical Administrative Coordinator
UnitedHealth Group
REMOTE
05.2025 - Current
- In the role as Clinical Administrative Coordinator, I excel in managing a high volume of inbound calls within a dynamic provider contact center environment. I consistently deliver outstanding customer experiences, adeptly resolving complex issues while achieving excellent results on NPS customer surveys. I handle a wide array of responsibilities, including creating, reviewing, and addressing general inquiries related to prior authorizations. Handling incoming Faxes related to Authorizations and the handling of Medical Records and Member information. Handling incoming Chat from Providers including creating, reviewing, and addressing general inquiries related to prior authorizations that come in via Chat.
- I demonstrate adaptability by proactively keeping abreast of organizational process changes and utilizing the latest resources to support both customers and colleagues. Trained in Nintex, Genesys, TruCare, IKA, and Office applications. My flexible approach allows me to adjust to shifting schedules and business-required overtime as needed. I maintain open, timely communication with leadership through Teams and fulfill all additional duties as assigned with professionalism and care.
Customer Service Representative
Alorica
03.2025 - 05.2025
- Handles 20–80 customer inquiries per day via phone, email, or chat, providing knowledgeable support for TurboTax-related questions.
- Maintains and updates customer information while addressing and resolving issues calmly and efficiently.
- Escalates calls as needed and demonstrates comprehensive product knowledge through informed recommendations.
Office Manager
Effin Enterprises
Wood River, NE
08.2019 - 10.2024
- Supported daily company operations, including organizing procedures, managing correspondence, filing, and supervising clerical functions.
- Provided exceptional customer service through phone and email interactions.
- Managed inventory assessments and supply requisitions, ensuring proactive stock management.
- Maintained confidentiality and handled sensitive information with discretion.
Childcare Provider
Nana’s Daycare
Wood River, NE
12.2016 - 02.2019
- Built strong relationships with families by providing regular updates and fostering trust.
- Maintained a safe and hygienic environment, cleaning and sanitizing frequently used items.
- Developed age-appropriate activities for children newborn to five years old, supporting their emotional and creative development.
Customer Service Representative
West at Home
10.2010 - 04.2014
- Managed large volumes of inbound calls, addressing customer questions efficiently.
- Followed communication scripts, identified customer needs, and provided solutions or alternatives.
- Scheduled service calls and maintained punctuality and professionalism.
Field Clerk II Receptionist
TIC: The Industrial Company
Casper, WY
03.2007 - 10.2010
- Answered phone calls, directed inquiries, and greeted visitors with professionalism.
- Supported office management for a job site with 600+ employees.
- Handled mail distribution, confirmed appointments, and maintained client records.
- Operated multi-line telephone system under high call volume.
Call Center Representative
Hamilton Relay
Aurora, NE
11.2004 - 03.2007
- Relayed calls between voice and text telephone users, including those who are deaf or hard of hearing.
- Handled 30–60 calls per shift, typing at 45 wpm while maintaining accuracy and pace.
- Used job-specific computer programs and adhered to confidentiality agreements.
Education
High School Diploma -
State Line High School
State Line, MS05-1987
Skills
- Customer Service
- Effective Listening
- Efficient Data Entry
- Problem-Solving
- Verbal and Written Communication
- Time Management
- Multitasking & Task Management
- Detail-Oriented
- Documentation skills
- Call center experience
- Professional telephone demeanor
- Effective communication
Personal Information
- Authorized to work in the US for any employer
- Contact: +1 402 631 7107 | Tanya68883@gmail.com
- Location: Kenesaw, NE 68956
Timeline
Clinical Administrative Coordinator
UnitedHealth Group
05.2025 - Current
Customer Service Representative
Alorica
03.2025 - 05.2025
Office Manager
Effin Enterprises
08.2019 - 10.2024
Childcare Provider
Nana’s Daycare
12.2016 - 02.2019
Customer Service Representative
West at Home
10.2010 - 04.2014
Field Clerk II Receptionist
TIC: The Industrial Company
03.2007 - 10.2010
Call Center Representative
Hamilton Relay
11.2004 - 03.2007
High School Diploma -
State Line High School