Tanya Newton Bittenmaster

Assigned as the Senior Technical Writer to three distinct Government project/applications that require document management, training materials, updated guides, 508 Compliant PDF files, tracking sheets, PowerPoint presentations, and separate client meetings.

• Conducted usability studies on existing documentation to identify areas needing improvement or revision to identify opportunities for improving efficiency within the overall document creation process.
• Provided feedback on proposed changes and improvements related to documentation processes and procedures.
• Reviewed documents for consistent application of style, format and quality standards.
• Created graphics such as flowcharts, diagrams, and screenshots to enhance document readability.
• Created templates for user guides and other technical documents to ensure consistent formatting.
• Attended internal meetings with project stakeholders to discuss requirements for upcoming projects.
• Gathered moderate to complex technical topics from various sources into one cohesive document by working with SMEs to assist in writing all documentation including user and admin guides, and any additional documentation as required by the client.
• Collaborated with developers, engineers, and other teams to ensure accuracy of content in all documents.
• Organized and managed the review process of all technical documents with stakeholders, subject matter experts, and product owners.
• Reviewed client feedback and incorporated suggestions into final drafts of documents.
• Performed quality assurance testing on published content prior to release.

· Edited and organized complex technical information into easy-to-understand formats and language for users of all levels.

• Produced high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Developed process flows depicting steps involved in specific tasks or procedures.
• Understand and apply policy standards.
• Assist with the updating of the client’s policy documents.
• SharePoint management of required client documentation and maintained a library of reusable components for use in future projects.
• Utilize JIRA and ServiceNow to manage project documentation, required updates, and necessary applications.
• Developed style guidelines to ensure consistency across multiple projects.
• Researched new technologies to create accurate documentation that meets the needs of users.
• Trained junior technical writers in best practices for creating effective content.

• Developed and maintained technical documentation for software applications, including user manuals and API references.
• Conducted usability studies on existing documentation to identify areas needing improvement or revision.
• Created graphics such as flowcharts, diagrams, screenshots. to enhance document readability.
• Collaborated with developers, engineers, and other teams to ensure accuracy of content in all documents.
• Provide support to the ASMR/AFS Documentation, Project Management, Technical, and HIT teams.
• Identified opportunities for improving efficiency within the overall document creation process.
• Created templates for user guides and other technical documents to ensure consistent formatting.
• Edited complex technical information into easy-to-understand formats.
• Conduct research (primarily around Government and Presidential directives) and provide recommendations for meeting the requirements of directives as needed.
• Meet with SMEs to assist in writing all documentation required for the implementation of a Zero Trust Architecture program, user and admin guides, and any additional documentation as required by the client.
• Understand and apply policy standards.
• Conduct research and provide educational presentations on High Value Asset(s), Quantum Cryptography, Encryption, and Computers, and explain requirements and mandates as per regulations and laws regarding same.
• Contracted to Accenture Federal Services (AFS) and the clients Floodgate and ASM Research (ASMR).

• Create and lifecycle manage documentation for all required software platforms including user guides, admin guides, technical guides, and any other documentation as required.
• Compliance lead managing finalization of documentation across all areas utilizing SDLC, and SharePoint management of the quality documentation site.
• Validation test script work and software configurations for pharmaceutical clients.
• Use of InteliNotion, Smart Templates, and CTS software applications.
• Marketing material outlines/design for client symposium in 2021.
• Assist with contract updates for clients as required by the legal lead.
• Performed quality assurance testing on published content prior to release.
• Maintained a library of reusable components for use in future projects.
• Identified opportunities for improving efficiency within the overall document creation process.

Contracted to One Verizon Security Team

• Create and lifecycle manage documentation for all required Verizon Cyber Risk Monitoring (CRM), Verizon Identity Services (VID), Verizon ID Safe, Network Detection and Response (NDR), ATH and Sales and Marketing items, Verizon Threat Intelligence Platform (VTIPS), Managed Detection and Response (MDR), and Verizon ID Hello teams applications, portals, platforms, etc.
• Build risk assessment documents, APIs, UI for webpage portals, Confluence sites, CrowdAround sites, etc., to manage documentation for multiple project/product lines.
• Create and manage templates for multiple departments (Sales and Marketing, Product, IT, Security platforms, Regulatory and Compliance, etc.,) and document types.
• Develop user guides, admin guides, and customer-facing documentation for the Verizon Security Product teams.
• Partner with the Security, Operations, Product, Sales, Marketing, Compliance, IT, and technical teams to create and manage documentation as needed.
• Partner with Marketing and Legal teams to receive approval on final documents/files.
• Performed quality assurance testing on published content prior to release. Publish final documents and files as they are approved.
• Manage an overall document repository of finalized documents/files.
• Rebrand current documentation from third party vendors purchased by Verizon Security.
• Interview and meet with SMEs to gather information from various areas of the company that work on security products and create and manage the overall FAQs, Welcome Kits, Welcome Letters, User, and Admin Guides, etc., for the teams.
• Continue to assist with Regulatory & Compliance documentation as needed.
• Trained junior technical writers in best practices for creating effective content.
• Provided feedback on proposed changes and improvements related to documentation processes and procedures.
• Participated in customer support activities by responding promptly to questions regarding product usage or features.
• Edited complex technical information into easy-to-understand formats.

Contract Freelance Position

• Create documentation for all required policies including Service Level Agreement, Software Development Lifecycle, Disaster Recovery Plan, Business Continuity Plan, Security Plans, and additional policy & procedure documents.
• Build Confluence pages for executives and users to manage storage and provide easy access to all policy documents.
• Maintained a library of reusable components for use in future projects.
• Organized and managed the review process of all technical documents with stakeholders, subject matter experts, and product owners.
• Edited complex technical information into easy-to-understand formats.

Contracted to Microsoft Cyber Security

• Create documentation via webpages for Microsoft products such as the Windows Defender platform, including Windows Defender Advanced Threat Protection (WDATP).
• Update images, text, and information on upcoming releases for all products related to the Windows Defender platform.
• Utilize Visual Studio and GitHub to create and write document pages.
• Write and publish blogs regarding malware prevention, phishing scams, etc., for the Microsoft Windows Security Defense site.
• Create SharePoint documents and Wiki pages as needed.
• Write User Interface (UI) strings for the WDATP product and provide to the team for review and approval.
• Performed regular audits of website pages for broken links or outdated information.
• Ensured all published content adhered to brand guidelines while maintaining high standards of quality control.
• Collaborated closely with design teams to create visually appealing content that was both informative and engaging.

Merger Acquisition of team from Verizon

• Management of overall document repository, Administrative and User documentation, and Release Notes for the Universal Identity (UID) system at Synchronoss.
• Supervision of two Technical Writers at Verizon including training, day-to-day workload, etc.
• Create and maintain documentation for the UID which is a One-Time Passcode (OTP) secure authentication, used for SSO, Authentication, and Digital Signatures.
• Provided documentation for Secure Mobility Platform (SMP) applications for the Enterprise Business Unit Product Team.
• Manage and maintain the SharePoint and Confluence systems used for tracking and sharing hundreds of documents related to the UID product including Compliance, Regulatory and Kantara, HIPAA, and tScheme audit documentation
• Update documentation relating to Compliance and Regulatory mandates including ISO, NIST, etc
• Write and deliver documentation, template creation, branding work, etc., for SMP and Cloud-based applications
• Contribute to the building of a new process for collecting customer and end-user feedback for new enhancements, bugs, User Stories all used for prioritizing and building in new features to Verizon Services
• Learn, document, and provide training on the use of SharePoint and Confluence as a document repository and version tracking system to Verizon, Synchronoss and Zentry teams
• Build and conduct training materials for client-related onboarding, portal training, and troubleshooting for multiple applications, Compliance, Credential, Certificate, Validation, and Identity Vetting practices and mandates
• Created Release Notes with the Development team for multiple brands to provide to internal and external users
• Migrate over 1,000 documents including guides, training, marketing, product-related, etc., from Verizon to Synchronoss/Zentry for the Joint Venture transition
• Rebranded documents and templates as needed while maintaining multiple brands based on client needs.

• Reviewed documents for consistent application of style, format and quality standards.
• Assisted with editing technical documents for grammar, content accuracy and readability.
• Produced high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Edited documents to ensure that they adhered to company style guidelines.
• Proofread documents prior to publishing, ensuring accuracy in grammar, spelling, and punctuation.
• Gathered moderate to complex technical topics from various sources into one cohesive document.
• Management of overall document repository, Administrative and User documentation, and Release Notes for the Universal Identity (UID) system at Synchronoss.
• Partnered with two additional Technical Writers in the Products division to co-brand, update, and manage all documentation for the UID products.
• Create and maintain documentation for the UID which is a One-Time Passcode (OTP) secure authentication, used for SSO, Authentication, and Digital Signatures.
• Also provided documentation for Secure Mobility Platform (SMP) applications for the Enterprise Business Unit Product Team.
• Manage and maintain the SharePoint and Confluence systems used for tracking and sharing hundreds of documents related to the UID product including Compliance, Regulatory and Kantara, HIPAA, and tScheme audit documentation.
• Update documentation relating to Compliance and Regulatory mandates including ISO, NIST, etc.
• Write and deliver documentation, template creation, branding work, etc., for SMP and Cloud-based applications.
• Learn, document, and provide training on the use of SharePoint and Confluence as a document repository and version tracking system to Verizon, Synchronoss and Zentry teams.
• Build and conduct training materials for client-related onboarding, portal training, and troubleshooting for multiple applications, Compliance, Credential, Certificate, Validation, and Identity Vetting practices and mandates.
• Created Release Notes with the Development team for multiple brands to provide to internal and external users.
• Migrate over 1,000 documents including guides, training, marketing, product-related, etc., from Verizon to Synchronoss/Zentry for the Joint Venture transition.
• Rebranded documents and templates as needed while maintaining multiple brands based on client needs.

Company Overview: SAFE-BioPharma provides safe and secure identity authentication and applications for digital signing for the Pharmaceutical, Federal Government, and Healthcare Industries Globally

• Manage the full “Onboarding Process” and reduced our Member training and use of Credential time from approximately 6-8 weeks to 1-2 weeks.
• The first point of contact for new Members within SAFE-BioPharma and provide background and information to all new Member Companies and Applicants of SAFE-BioPharma.
• Project Management of all onboarding and documentation, training material, Regulatory and Compliance items needed for the SAFE products.
• Create and maintain all the training documents for SAFE-BioPharma and work with our Member Companies to update and streamline them as needed.
• Provide the necessary training for clients and users/employees on all the documentation and applications needed.
• Provide additional assistance along with the Verizon Support Team to our Member Companies as requested and needed.
• Conduct training and documentation on the MySignatureBook (MSB).
• MSB is an extraordinarily complex service that provides Digital Signature services of PDF documents for both internal and external FDA documents.
• MSB is a regulated application that is approved for GMP, GLP, GCP, GxP use.
• Responsible for all infrastructure, activities, maintenance, operations, escalations, enhancements, and the lifecycle of MSB.
• Oversee and manage all documents within SAFE-BioPharma’s SharePoint site and write the SOP for SharePoint use at SAFE-BioPharma.
• Attend and present at regular meetings and participate in several standards and Regulatory groups, including HL7, CDISC, DIA, eTMF, etc.
• Managed the Global Business and Regulatory Working Group and sat on the SAFE EU Advisory Council Working Group.
• Authored a paper outlining the eTMF process.
• Provide feedback and write documentation on new Regulatory DRAFT rulings from the FDA and EMA along with my Director of Compliance and Regulatory.
• Facilitate meetings to continue to grow the SAFE-BioPharma Standard and increase adoption and awareness within our Member Companies and within the Pharmaceutical, Healthcare, and Government sectors.
• Attended several meetings in Washington DC that met with Government officials and organizations to discuss the potential for using SAFE-BioPharma’s Digital Signature tools and Registration Authority System (RAS).
• Lead on the Obama Administration American Recovery and Reinvestment Act (ARRA).
• Presented at the Waters Corporation Symposium in Seattle Washington on SAFE-BioPharma and Adobe (dual partnership products).
• Liaison to Adobe on behalf of SAFE-BioPharma for Digital Signatures and validation.
• Helped facilitate the use of Digital Signatures within the Adobe applications.
• SAFE-BioPharma provides safe and secure identity authentication and applications for digital signing for the Pharmaceutical, Federal Government, and Healthcare Industries Globally.

• Project Management of all incoming work and deadlines.
• Work with internal and external clients (including Contract Research Organizations {CRO}) to ensure documents are managed properly and delivered on time.
• Manage 6 staff daily including a Drug Discovery/Pharmacology processor, a template coordinator/QC auditor, 3 Preclinical (Tox/Path, Mech Tox, PCPK, etc.) report processors, and a BioAnalytical report processor.
• Documents stored within Documentum, an Electronic Document Management System.
• Received extensive training in Documentum including Core Dossier, Core Reports, ISI Toolbox, and Ultralinks.
• Worked with CTDs, IBs, INDs, etc.
• Assisted Regulatory, Quality Assurance, and eSubmission teams with the handling of Project Management aspects of the submissions.
• Project Management for several high visibility projects for J&J worth approximately eight hundred million dollars per project.
• Member of the software development team and submission & project team.
• Attended meetings in my director’s absence.
• Schedule training sessions and follow-up training for the team, including outside authors and other Preclinical teams such as Quality Assurance, Regulatory, and Drug Discovery.
• Maintain staff training records and ensured that my staff had completed all mandatory training in the required timeframe.
• Worked with the CRO Outsourcing Manager at J&JPRD to effectively plan out workflows and guidelines for her group and provided training for her document processor.
• Built and conducted 3 weeks' worth of training in Belgium (merger with Janssen) on procedures, templates, workflows, etc., that are necessary to fulfill the Common Technical Document and eSubmission requirements for the Regulatory agencies in Europe and the US.
• Built and conducted training in LaJolla California for the Drug Discovery Team on our templates, esubmission requirements, etc.
• Provided all global training on J&JPRD templates and procedures.
• Was hand-chosen by the VP of our division to sit on a Management Advisory Council that would oversee and recommend necessary changes in procedures, policies, etc., for the J&JPRD and Discovery Departments.
• Successfully passed a Project Management I PCI Global, Inc Course.
• Monitored team productivity and performance to support goals.
• Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
• Communicated plans and actions to meet departmental goals.
• Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
• Liaised regularly with upper management to ensure alignment of goals and objectives.