Tanya Olwell
New Windsor,NY
Summary
Proficient in client onboarding and care coordination, with a strong focus on HIPAA compliance and effective communication. Experienced in streamlining processes to enhance service delivery, ensuring a positive experience for clients and caregivers.
Overview
3
3
years of professional experience
Work History
Data Entry/CDPAP Facilitator/ Customer Service
Independent Living Inc
Newburgh, New York
12.2024 - Current
- Facilitated onboarding and orientation for new clients and caregivers.
- Managed client data and service documentation to ensure HIPAA compliance.
- Delivered customer support and addressed member inquiries with efficiency.
- Collaborated with care teams to improve service delivery.
Office Assistant
Bourne and Kenney Redevelopment,LLC
Newburgh, New York
01.2024 - 06.2024
- Coordinated tenant services, including interviews and lease executions.
Facilitated rent collection processes to ensure timely payments.
Streamlined communication between tenants and management for improved service delivery. - Executed maintenance requests and oversaw work orders.
- Administered office communication systems and correspondence.
- Executed clerical tasks including scanning, copying, and filing.
Medical Assistant
Ethan Allen Staffing
newburgh , NY
11.2023 - 01.2024
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Educated patients on treatment plans and preventive care options.
- Maintained cleanliness and organization of examination rooms and equipment.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Care Coordinator Assistant
Evercare
Newburgh , NY
03.2023 - 11.2023
- Created reference manuals enhancing support for care coordinators.
- Oversaw caseload of 114 members across Orange, Dutchess, and Rockland Counties.
- Composed service plan letters in accordance with medical recommendations.
- Facilitate PCA, CDPAP, HHA, Meals, and Social Day Care services.
- Recorded communication with members, caregivers, vendors, and staff.
- HIPAA Adherent
Education
High School Diploma -
Our Lady Of Victory Academy
Dobbs Ferry 05-2008
Skills
- Data management
- Client onboarding
- Care coordination
- HIPAA compliance
- Electronic health records
- Customer relationship management
- Technology and AI-assisted workflows
- Client and group facilitation
References
References available upon request.
Timeline
Data Entry/CDPAP Facilitator/ Customer Service
Independent Living Inc
12.2024 - Current
Office Assistant
Bourne and Kenney Redevelopment,LLC
01.2024 - 06.2024
Medical Assistant
Ethan Allen Staffing
11.2023 - 01.2024
Care Coordinator Assistant
Evercare
03.2023 - 11.2023
High School Diploma -
Our Lady Of Victory Academy