Tanya Ortega
Las Cruces,NM
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Pleasantly offers customers assistance to drive service and satisfaction. Considered hardworking, punctual and approachable.
Overview
1
1
year of professional experience
Work History
Busser
Los Cerritos Mexican Grill
02.2023 - 07.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Sales Associate
JCPenney
08.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Goddard High School
Roswell, NMBachelor of Science - Animal Science
New Mexico State University
Las Cruces, NM04.2027
Associate of Science - Equine Science
New Mexico State University
Las Cruces, NM04.2025
Skills
- Stocking and Replenishing
- Quality Control
- Time Management
- Guest Satisfaction
- Safe Work Practices
- Strong Client Relations
- Communication
- Hospitality Management
- Problem Solving
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Busser
Los Cerritos Mexican Grill
02.2023 - 07.2023
Sales Associate
JCPenney
08.2022 - 02.2023
High School Diploma -
Goddard High School
Bachelor of Science - Animal Science
New Mexico State University
Associate of Science - Equine Science
New Mexico State University
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