Tanya Parker
Philadelphia,Pennsylvania
Summary
Dynamic individual with a proven track record of delivering exceptional customer service. Proficient in multitasking and efficiently resolving customer inquiries. Demonstrates the ability to remain composed under pressure and effectively handle challenging situations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Empire Today Flooring
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
PBX SWITCHBOARD OPERATOR
Tyme Global Technologies
07.2017 - 03.2022
- Answered and directed incoming calls for 7 luxury hotels
- Booked hotel reservations and managed cancellations
- Trained new hires and monitored their phone activity to ensure compliance
- Utilized problem-solving skills to troubleshoot technical issues with the phone system
- Monitored calls and responded appropriately in emergency situations according to established protocols
- Performed routine maintenance checks on equipment such as testing phones for sound quality or checking connections for loose wiring
LEAD CONCIERGE
The Alison building
06.2016 - 07.2017
- Utilized strong organizational skills to manage residents requests effectively while maintaining high standards of quality control
- Trained new employees on concierge duties such as greeting customers, handling reservations, bookings, answering questions about the facility, area
- Leveraged advanced communication skills in order to respond promptly and accurately to all inquiries from guests
- Facilitator and management all maintenance requests
Education
HIGH SCHOOL DIPLOMA -
James Madison
Norcross, GEORGIA09.2007
Skills
- Microsoft Office
- Word
- Excel
- Computer Skills
- Typing Skills
- Call Connections
- Professional Communication
- Customer Inquiries
- Call Transfers
References
References available upon request
Timeline
Customer Service Representative
Empire Today Flooring
10.2023 - Current
PBX SWITCHBOARD OPERATOR
Tyme Global Technologies
07.2017 - 03.2022
LEAD CONCIERGE
The Alison building
06.2016 - 07.2017
HIGH SCHOOL DIPLOMA -
James Madison
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