TANYA PIVONKA-DEWANE
Green Bay,WI
Summary
Professional Front Desk Agent/Night Auditor with over ten years accounting and customer service experience. Recognized for increasing customer satisfaction scores by 25% when employed at Econolodge. Proven expertise in maintaining 100% accuracy in hospitality operations. Adept accuracy and efficiencyxpertise in maintaining high ability to provide exceptional front desk service while multitasking night audit duties. Proven expertise in maintainimg high track record of maintaining 100% accuracy in end of day reports while delivering top-tier Complete night audit, reports, and spreadsheets with accuracy and efficiency.
Welcoming Night Auditor with [Number] years of experience in customer service and financial reconciliation. Skilled at completing [Type] tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.
Overview
10
10
years of professional experience
Work History
Night Auditor
Cobblestone Hotel and Suites
Denmark, WI
06.2026 - Current
- Processed guest check-ins and check-outs efficiently, ensuring accurate billing.
- Managed night audits, reconciling daily financial transactions and reports.
- Coordinated with front desk staff to resolve guest inquiries and issues promptly.
- Implemented improvements in reporting procedures, enhancing overall operational efficiency.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Enhanced guest satisfaction by providing efficient check-in and check-out services.
Night Auditor/Front Desk Agent
Extended Stay Airport
Green Bay, WI
05.2024 - 11.2025
- Welcome incoming guests, perform check-ins and check-outs, and provide information of all hotel services and amenities
- Address guest inquiries and resolve any issues or complaints promptly and courteously
- Reconcile daily transactions, address discrepancies and maintain precise recording
- Run night audit, complete required reports, forecasts, and spreadsheets
Front Desk Agent/Night Auditor
Cobblestone Hotel and Suites
De Pere, WI
01.2023 - 04.2023
- Greet, register and attend to guests upon arrival and departure
- Manage front desk operations including check-ins, check-outs, and reservations
- Resolve guest complaints professionally and efficiently
- Verify accuracy of all postings to PMS and make adjustments or corrections as needed
- Run night audit, complete required reports and finalize spreadsheet
- Managed front desk operations during night, maintaining security and guest safety.
Front Desk Agent/Night Auditor
Econo Lodge
Manitowoc, WI
03.2017 - 08.2021
- Welcome incoming guests and confirm satisfaction with departing guests to promote guest loyalty
- Provide efficient customer service when addressing questions and concerns
- Update guest profiles by posting updated daily rates, taxes, and special charges
- Complete end of day reporting and run night audit
Education
Associates in Accounting -
Lakeshore Technical College
Cleveland, WI05-2003
Skills
- Customer Service Excellence
- Effective Communication
- Emotional Intelligence
- Active Listening
- Conflict Resolution
- Problem Solving
- Attention To Detail
- Multitasking
- Time Management
- Adaptability
Timeline
Night Auditor
Cobblestone Hotel and Suites
06.2026 - Current
Night Auditor/Front Desk Agent
Extended Stay Airport
05.2024 - 11.2025
Front Desk Agent/Night Auditor
Cobblestone Hotel and Suites
01.2023 - 04.2023
Front Desk Agent/Night Auditor
Econo Lodge
03.2017 - 08.2021
Associates in Accounting -
Lakeshore Technical College