Invoice Audit Specialist
ArcBest
01.2021 - 11.2022
Tanya Polk
Office Manager
Fort Smith,AR
Timeline
Bachelor of Science - Business Management
Western Governors University
10.2013 - 10.2019
Office Manager
New Smile Dental
01.2008 - Current
Work History
Office Manager
New Smile Dental
01.2008 - Current
- Created training programs and protocols for new employees, and continually improved those plans. This included putting together an employee manual from scratch, creating documentation protocols, training new employees, and continued training for current employees.
- Worked with web design team from planning stage to implementation stage with website vendors and stockholders in order to accomplish the initial build of the New Smile Dental website, and each subsequent re-skin and content change.
- Worked one on one with various software vendors to plan and implement new software conversions and installs as needed.
- Improved team communication and effectiveness through the implementation of Scrum and Kanban.
- Facilitated daily stand-ups, retrospectives, and stockholder meetings.
- Protected the team from outside distractions, impediments/conflicts, and ensured a smooth workflow through servant leadership..
- Monitored/Analyzed SEO, website, social media, and enhancements as needed.
- Analyzed financial reports, then offered suggestions to improve processes and increase profits.
Invoice Audit Specialist
ArcBest
01.2021 - 11.2022
- Collaborated with all levels of sales department to improve customer relationships and process requirements.
- Communicated with internal and external contacts to confirm order information, requested paperwork, and necessary approvals/authorizations.
- Performed root cause analysis and took corrective action to prevent continued issues.
- Collaborated with operations management on process improvements and follow-up procedures.
Overview
27
27
years of professional experience
6
6
years of post-secondary education
Work Preference
Work Type
Full TimeWork Location
On-SiteEducation
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT 10.2013 - 10.2019
Languages
Spanish
Full Professional
Software
Dentrix
Dexis
Weave
Ring Central
Yapi
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Certification
- Certified ScrumMaster (CSM)
- CLA+
- CompTIA Project+
- RDA
- CPR
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