Tanya Saulsbury
St. Michaels Harbour Inn, Marina & Spa
Royal Oak,MD
20
years of professional experience
Dedicated front desk professional with a proven track record in hospitality services. Skilled in problem-solving, coordinating reservations, and maintaining meticulous organization. Aiming to leverage expertise in guest relations to support organizational success.
Work History
Front Desk Agent
4 Years 5 Months- Provided exceptional customer service while addressing guest inquiries and concerns.
- Greeted guests and managed check-in/check-out processes efficiently.
- Coordinated reservations using property management systems to ensure accurate bookings.
- Assisted in maintaining cleanliness and organization of the front desk area to enhance the guest experience.
- Collaborated with housekeeping and maintenance teams to resolve issues promptly for guest satisfaction.
- Handled cash transactions and reconciled daily financial reports with precision.
- Trained new front desk agents on standard operating procedures and best practices.
- Collected room deposits, fees, and payments.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Data Entry Manager
4 Years 4 Months- Oversaw data entry operations, ensuring accuracy and efficiency in processing large volumes of information.
- Collaborated with cross-functional teams to identify system enhancements and improve data integrity.
- Monitored team performance metrics, providing feedback and support to achieve departmental goals.
- Conducted regular audits of data entries, identifying discrepancies and implementing corrective actions promptly.
- Audited production reports, tracked data entry and processing errors.
- Provided daily supervision, feedback, and oversight to direct reports.
- Consistently met or exceeded departmental performance metrics, setting a strong example for the team.
- Managed sensitive client information with strict adherence to confidentiality policies and industry regulations.
Education
High School Diploma
Skills
Hospitality services
Guest relations
Reservation systems
Payment processing
Payment processing
Room assignments
Guest amenities
GoConcierge
Time management
Training and mentoring
Communication skills
Problem-solving
GoConcierge system
Administrative skills
File management
Professional communication
Transportation coordination
Timeline
Front Desk Agent
St. Michaels Harbour Inn, Marina & Spa
05.2022 - CurrentRead More
Data Entry Manager
Veolia
02.2007 - 06.2011Read More
Lake Weir High School
High School Diploma
Read More