Tanya Seymour
Customer Service Specialist
Gadsden,AL
Summary
Highly experienced retired senior police officer with 23+ years in diverse law enforcement positions. Natural leader with decisive nature, case management skills, public relations and courtroom experience. Knowledgeable about area population crime statistics. Knowledge with public records laws, finger printing, background checks and heading up specialized units.
While in college and after retiring as a law enforcement officer as a skilled Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Direct current and potential members to proper organizations and staff that were seeking information for membership and special needs.
Overview
30
30
years of professional experience
Work History
Bartender
American Legion Post 283
Jacksonville, FL
03.2018 - 05.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Law Enforcement Office
Jacksonville Sheriff's Office
Jacksonville, FL
04.1997 - 03.2018
- Initiated collaboration between community members and police department to strengthen communication and trust.
- Completed paperwork and processing duties for incoming inmates and arrestees.
- Decreased criminal activity in Jacksonville, Florida by organizing community vigilance initiatives and preparing neighborhood crime reports.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Answered emergency calls for help from citizens and business owners.
- Conducted preliminary investigations at scenes of major crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
- Efficiently ran Zone 3 Sub-station to run background checks, finger printing, serve warrants, and department procedures to properly release public records
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Completed comprehensive training courses in firearms proficiency, self-defense tactics, first aid response, crisis management, among others for professional growth as a law enforcement officer.
- Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
Corrections Officer
Jacksonville Sheriffs Office
Jacksonville, FL
02.1994 - 04.1997
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
Education
Bachelor of Arts - Criminal Justice
University of Phoenix
Jacksonville, FL04.2005
Associate of Science -
Florida State College At Jacksonville
Jacksonville, FL04.1993
Associate of Arts - Criminology
Florida State College At Jacksonville
Jacksonville, FL04.1992
High School Diploma -
Rome Free Academy
Rome, NY06.1986
Skills
- Responsible Serving
- Mixology Techniques
- Multitasking and Prioritization
- Cleaning and Sanitizing
- Ability to Lift 30 Pounds
- TIPS Certified
- Cash Handling and Management
- Handling Difficult Customers
- Teamwork and Professionalism
- Hospitality and Guest Service
- Self-Motivated
- Honest and Dependable
- Sound Judgment
- Telephone Etiquette
- Protecting People and Property
- Maintaining Order
- Criminal Investigations
- Active Listening
- Public Safety
- Safety and Security
- Organizational Systems
career incentive classes
Report writing, interviews and interrogations 1&2, Kinesics interviews, Drug intervention, Incident command classes ICS 100, ICS 200,&ICS 700, Human trafficking intervention, Hostage negotiations training, Civil processing training, Close quarter combat, Active shooter 1&2, and Public records training.
Accomplishments
Named correction officer of the month 1996 and correction officer of the year 1997.
Units worked in Law Enforcement
-public records for sub stations
-Field Force
- liaison officer for apartment complexes and hotels
-civil processing unit temporary transfer
-hostage negotiating unit temporary transfer
-sat on oral boards
Timeline
Bartender
American Legion Post 283
03.2018 - 05.2024
Law Enforcement Office
Jacksonville Sheriff's Office
04.1997 - 03.2018
Corrections Officer
Jacksonville Sheriffs Office
02.1994 - 04.1997
Bachelor of Arts - Criminal Justice
University of Phoenix
Associate of Science -
Florida State College At Jacksonville
Associate of Arts - Criminology
Florida State College At Jacksonville
High School Diploma -
Rome Free Academy
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