Tanya Smith
Gastonia,NC
Summary
Cross-functional operations strategist specializing in real estate and corporate travel logistics. Expertise in managing complex transactions, ensuring regulatory compliance, and optimizing processes to improve efficiency in high-expectation environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Real Estate Broker & Operations Consultant
eXp Realty
, North Carolina & New Jersey
10.2025 - Current
- Led residential and commercial real estate transactions, establishing operational infrastructure for multi-state consulting practice specializing in hospitality properties and investment acquisitions.
- Supported concurrent real estate transactions for buyers, sellers, investors, and institutional clients across residential and commercial sectors, ensuring smooth processes and timely closings.
- Coordinated with attorneys, title companies, lenders, and municipal offices to ensure regulatory compliance and facilitate seamless execution of transactions.
- Manage cloud-based transaction systems, contract workflows, and digital collaboration platforms to optimize efficiency and reduce closing timelines
Customer Experience Specialist | National Transportation Operations
Amtrak
Philadelphia, USA
10.2024 - 09.2025
- Managed customer service operations for national rail network serving 30+ million passengers annually, resolving itinerary disruptions and service recovery cases to enhance overall customer satisfaction.
- Resolved 50+ customer cases daily related to ticket changes and service delays across multi-city itineraries, ensuring timely resolution and adherence to company policies.
- Achieved 95% first-contact resolution rate by applying structured problem-solving and proactive communication strategies
- Documented cases within enterprise CRM systems to support operational analytics and inform service improvement initiatives.
Private Aviation Concierge | Executive Travel Services
Tradewind Aviation
Teterboro, USA
03.2023 - 12.2024
- Delivered white-glove client services for private aviation clients, coordinating itineraries and managing last-minute scheduling changes to uphold luxury service standards for high-net-worth individuals and corporate executives.
- Coordinated travel logistics for private charter clients, overseeing check-in, flight scheduling, ground transportation, and fulfilling special requests to ensure seamless travel experiences.
- Handled sensitive itinerary changes with discretion and professionalism, ensuring zero service failures during seasonal flight operations through meticulous attention to detail.
- Operated within strict confidentiality protocols and luxury service standards aligned with executive travel expectations
Premium Client Services Specialist
American Express
Philadelphia, USA
06.2024 - 08.2024
- Provided personalized service to 30-40 premium cardholders weekly, effectively resolving travel emergencies, benefits inquiries, and service escalations.
- Assisted premium credit card members with complex inquiries, travel disruptions, and account management, fostering strong relationships in a high-expectation environment.
- Leveraged CRM systems to maintain client continuity and track service history, ensuring consistent experiences across touchpoints.
- Applied consultative approach to identify opportunities for enhanced service delivery and loyalty engagement
Charter Flight Attendant | In-Flight Operations
SkyWest Inc.
St. George, USA
03.2023 - 10.2023
- Provided onboard service for 100+ charter flights, ensuring adherence to safety protocols and effective service delivery through real-time logistics management.
- Delivered in-flight service for charter operations, enhancing passenger safety and comfort while maintaining service consistency in dynamic, high-accountability environments.
- Adapted to changing flight conditions and passenger needs with situational awareness, ensuring smooth operations despite operational constraints.
- Maintained compliance with FAA regulations and airline service standards across all operations
Education
Paralegal Studies - Contract Law, Regulatory Compliance, Legal Research & Documentation
Mercer County Community College
West Windsor, NJ01-2019
Skills
- Transaction Management
- Real Estate Networking
- Property Management
- Real Estate Analytics
- Market Research
- Negotiation Strategies
- Process Optimization
- Compliance Oversight
- CRM Platforms
- Canopy MLS
- DocuSign
- Data decision-making
- Client strategy
Certification
- Vanguard Training - Financial Services Training | 2026
- Aircraft Loadmaster Certification / Training | 2023
- FAA-Certified Flight Attendant, Part 135 - 131
Technology And Systems
Microsoft Office, MLS (Canopy MLS), DocuSign, Amadeus, Sabre, Opera, Excel, Word, PowerPoint - Teams, Slack, Google Workspace, Zillow Premier Agent
Affiliations
- National Association of Realtors (NAR)
- NC Realtors Association
- Dress for Success Triangle (DFS)
Timeline
Real Estate Broker & Operations Consultant
eXp Realty
10.2025 - Current
Customer Experience Specialist | National Transportation Operations
Amtrak
10.2024 - 09.2025
Premium Client Services Specialist
American Express
06.2024 - 08.2024
Private Aviation Concierge | Executive Travel Services
Tradewind Aviation
03.2023 - 12.2024
Charter Flight Attendant | In-Flight Operations
SkyWest Inc.
03.2023 - 10.2023
Paralegal Studies - Contract Law, Regulatory Compliance, Legal Research & Documentation
Mercer County Community College