Tanya Spencer
West Warwick,RI
Summary
Dynamic Territory Manager with Global Partners, adept at relationship building and upselling, enhancing customer satisfaction and retention. Proven track record in team leadership and strategic decision-making, driving significant sales growth. Skilled in customer complaint resolution and performance evaluations, fostering loyalty and long-term business success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Territory Manager
Global Partners
Warwick, RI
02.2021 - Current
- Supervised various locations In Rhode Island, Massachusetts, and Connecticut, enforcing high-quality standards of operation.
- Assisted in several acquisitions projects from Vermont to Texas.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the territory.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the territory to share best practices in operations optimization and problem-solving techniques.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Led adoption of new technology platforms to streamline reporting and inventory management.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
General Manager
Global Partners
Warwick, RI
06.2002 - 02.2021
- Managed a diverse team of individuals, fostering a positive work environment and high employee satisfaction.
- Addressed guest complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and implemented strategies to increase sales and profitability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Fostered Strong Relationships with existing guests to ensure loyalty and repeat business
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Boosted employee retention by developing and fostering a positive work environment.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Tollgate Highschool
Warwick, RI06-2000
Skills
- Team collaboration and leadership
- Multitasking and organization
- Time management
- Customer service
- Verbal and written communication
- Staff development
- Inventory control
- Upselling and cross selling
- Customer complaint resolution
- Performance evaluations
- Systems and software expertise
- Goals and performance
- Relationship building
- Territory management
- Operations
- Decision-making
- Rapport and relationship building
Certification
- Rhode Island Driver's License
- ServSafe Food Handler's Certification
Timeline
Territory Manager
Global Partners
02.2021 - Current
General Manager
Global Partners
06.2002 - 02.2021
High School Diploma -
Tollgate Highschool
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