Franz Cordero
Laguna Hills,CA
Summary
An experienced nursing lean leader prepared to excel in managing nursing operations. Proven record in enhancing patient care, streamlining processes, and supporting staff development. Strong focus on team collaboration, adaptability in meeting changing needs, and consistently achieving results. Expertise in healthcare administration, regulatory compliance, and quality improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Saddleback Memorial Medical Center
Laguna Hills, CA
03.2024 - Current
- Oversee 93 staff for the combined units.
- Maintained productivity tracker and adjusted staffing plans to help reduce labor costs.
- Assisted with Commission on Cancer (COC) accreditation.
- Facilitated the implementation of process improvement initiatives, streamlining operations and enhancing service delivery.
- Oversaw the coordination of patient care services, ensuring adherence to quality standards and regulatory requirements.
- Developed and managed budgets, optimizing resource allocation and reducing operational costs by 15%.
- Conducted staff training programs, enhancing team capabilities and improving patient care outcomes.
- Identified and mitigated operational risks, ensuring a safe and efficient care environment for patients and staff.
- Established effective communication channels with stakeholders, fostering collaboration and enhancing service delivery.
- Implemented a comprehensive upskilling program for nursing staff, increasing specialty certification rates by 15%, and chemo certification rates by 57%,
- Monitored and adjusted staffing plans based on productivity metrics, achieving a 10% reduction in labor costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Collaborated with clinical leadership to develop protocols for oncology services, ensuring high-quality patient care.
- Championed interdisciplinary teamwork initiatives, enhancing collaboration among healthcare providers.
- Introduced data-driven decision-making practices, optimizing resource utilization across departments.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Oncology Clinical Supervisor
Saddleback Memorial Medical Center
Laguna Hills, CA
09.2023 - 03.2024
- Provide leadership ensuring equitable high quality oncology services trust wide.
- Major collaboration with the necessary stakeholders to implement better care.
- Supervised oncology nursing staff to ensure high-quality patient care and adherence to treatment protocols.
- Conducted regular performance evaluations and provided constructive feedback to enhance staff development.
- Developed and implemented training programs to improve oncology nursing skills and knowledge.
- Managed patient care coordination to streamline treatment processes and enhance overall patient experience.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
Acute Oncology Service Nurse Practitioner
Imperial College Healthcare NHS Trust
United Kingdom
11.2021 - 09.2023
- Identification and treating oncological emergencies.
- Decreased admission rates to 21%
- Provide leadership ensuring equitable high quality Acute Oncology services Trust wide.
- Act as an expert resource trust wide for Acute Oncology providing support to ensure best practice.
- To provide a clear focus for clinical leadership, providing a highly visible and authoritative presence, responsible for ensuring the delivery of high-quality care.
- Identified and managed oncological emergencies, ensuring timely interventions.
- Conducted thorough clinical assessments to determine patient needs and treatment plans.
- Supervise the professional development and appraisal of staff through their line management structure.
- To support the development of nursing research and audit.
- Develop and review procedures, guidelines and protocol relating to Acute Oncology.
- Manage the performance of staff effectively and take appropriate remedial action when necessary.
- Foster a culture of research, audit, data collection and enquiry within the nursing team.
- Work with the practice educators to identify departmental and individual staff learning needs and to develop and participate in the teaching program.
- Act as oncology outreach within the trust.
Clinical Nurse Manager
UCLA SMH
Santa Monica, CA
02.2021 - 08.2021
- With 104 direct reports.
- Assisted during the re-accreditation for MAGNET designation, and the Joint Commission inspections.
- Led implementation of evidence-based clinical protocols, ensuring adherence to established quality standards.
- Continued the role of the Assistant Unit Director as below.
- Oriented the interim Oncology Director to her new position during the last 3 months of my tenure, including the interim Clinical Nurse Manager.
- Oversaw budget management for nursing operations, achieving a 14% reduction in departmental expenditures.
- Developed and maintained quality assurance programs, leading to improved patient outcomes and compliance with regulatory standards.
- Conducted staff performance evaluations, identifying strengths and areas for improvement to enhance team effectiveness.
- Streamlined workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members.
- NOTE: Retired from UCLA to travel to Europe after COVID restrictions.
Assistant Unit Director (Sarcoma and Rare Cancers)
UCLA SMH
Santa Monica, CA
07.2016 - 01.2021
- For the fiscal year 2016-2017, 4SW had 13 CLABSI cases. Trialed CHG-impregnated dressings for five months, decreasing the CLABSIs to zero, exceeding the national benchmark. This became a system-wide practice change. The project was presented in the Evidence-Based Practice Symposium and the International Oncology Nursing Society conference. This ultimately led to the development of the CLABSI task force.
- Provided hospital-wide oncology resource.
- Coordinated yearly skills lab and education for both nurses and HCAs.
- Advocated for the night resource RN, preventing chemo delays and errors.
- Developed Resource RN competency and expectations in partnership with the matron, 4SW Resource RNs and disseminated to all Resource RNs.
- Performance Evaluation, including counseling, and termination.
- Developed the role of the Oncology Navigator, decreasing the length of stay to 0.9 day.
- Assisted with recruitment and selection, increasing the number of employees from 52 to 101, providing extra staff to the entire house if needed.
- Reduced the usage of paper documents by creating electronic employee files. This provides an easier way to track the employees that are due for their HR annual competencies and mandatory job requirements, saving over $36K in one fiscal year.
- Collaborated with the management of the Overflow Unit in relation to Hem-Malignancy service expansion. Provided elbow support by loaning experienced oncology nurses in acting as their resource nurse.
- Developed the chemo desensitization admission process, including the training of the oncology nurses.
- Developed the admission and transfer criteria, in conjunction with the other three oncology units (Solid-Oncology, Hem-Oncology/Transplant, and Hem-Malignancy/CAR-T units), totaling to 68 beds.
- Member of the RN and HCA competency development workgroup and Clinical Trials workgroup.
- Executed strategic planning initiatives, aligning unit objectives with organizational goals to enhance operational efficiency.
- Monitored compliance with healthcare regulations, ensuring adherence to quality standards and mitigating risks.
- Led performance management initiatives, conducting regular evaluations to identify development opportunities for staff.
- Developed and implemented budget strategies, achieving cost savings while maintaining high-quality services.
Clinical Nurse II/III, Administrative Nurse 1 (Lead Nurse)
UCLA SMH
Santa Monica, CA
09.2007 - 07.2016
- Promoted to a CN III on the 11th month mark of initial hire.
- Obtained the national Oncology Nurse Certification (OCN).
- Clinical Practice Committee (CPC) member (2008 – 2009) – responsible in creating and revising current hospital policies and procedures.
- Piloted the Rapid Improvement Event (RIE) with regards to call usage and fatigue alarm. The 10-member group instituted the UCLA slogan “All patients are my patients” and revamped the 5Ps to 6Ps when doing purposeful hourly rounding (2010).
- Introduced mock code blue to increase staff confidence in attending rapid responses and code blues (2009-2011). This was presented in the Oncology Nursing Society (ONS) Congress.
- Implemented chemo audits to identify issues with chemo delays. The audit was modified thrice to accommodate the changes due to the introduction of the Electronic Health Record (EHR) system and its upgrade (2011-2014). Chemo starts dropped from an average of 9 hours to 4 hours.
- Led the Exemplary Professional Practice (EPP) pain sub-committee with the Palliative CNS during the initial magnet designation. Devised a pain assessment audit tool for adults and neonates/pediatrics to identify areas of the knowledge gap.
- Led a project that focuses on removing barriers to adequate pain management for our complex patients, requiring specialty medications and treatments (Awardee for Caring Across the Continuum of Care, 2016).
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
- Responded to patient emergencies to provide prompt and correct intervention .
Administrative House Supervisor
La Palma Intercommunity Hospital
La Palma, CA
02.2015 - 04.2016
- To provide emergency and disaster activation and response procedures applicable to a variety of emergencies and disasters, in the community external to the hospital, that ensure continuous care to current patients, while responding to community needs to include a potential surge of casualties in a manner that maintains staff and patient safety.
- Assist medical staff with scheduling after-hour procedures and calling in stand-by call staff members.
- Managed daily operations to ensure smooth hospital functioning and optimal patient flow.
- Supervised staff across multiple departments, providing guidance and support as needed.
Education
Dip HE - Haemato-oncology Patient’s Journey
Royal Marsden School of Cancer Nursing
United KingdomENB 237 - Cancer Nursing
University of Surrey
United KingdomBachelor of Science - Nursing
San Juan De Dios College
Pasay City, PhilippinesMaster of Science - Nursing Leadership and Management
Western Governors University
Utah, USASkills
- Project coordination
- Team collaboration leadership
- Operational management
- Team collaboration enhancement
- Budget management
Accomplishments
- The first hospital amongst Memorial Care to develop the BiTE program
- Initiated and developed the chemo-desensitization program
- Increase the percentage of chemo RNs by 57%
- Produced five Oncology Certified Nurses in 6 months.
- Serviced-line the unit to be more oncology specific
Affiliations
- American Nurses Association (ANA) Member
- Oncology Nursing Society Member
Certification
Oncology Certified Nurse
ONS Chemotherapy/Immunotherapy provider
ACLS
BLS
Languages
English
Native or Bilingual
Publications Presentations
- The Combination of Velcade, Idarubicin and, https://ashpublications.org/blood/article/110/11/2727/74474/The-Combination-of-Velcade-Idarubicin-and
- Calling All Resources: A Navigational Approach to Inpatient Cancer Care, https://www.jons-online.com/issues/2018/november-2018-vol-9-no-11/2093-calling-all-resources-a-navigational-approach-to-inpatient-cancer-care
- Pain and the Oncology Patient - UCLA Winter Nursing Grand Rounds (2016)
- A Multidisciplinary Approach to Pain Management in The Acute Care Setting – ONS 42nd Annual Congress (2017)
- Prevention of Central Line-Associated Bloodstream Infection – 17th Annual Research and Evidence Based Practice Conference (2018)
- Prevention of Central Line-Associated Bloodstream Infections in the Oncology Population – ONS 44th Annual Congress (2019)
Awards
- UCLA Community/World Service Award (2012)
- UCLA Staff Service of Department of Medicine Award (2015)
- UCLA Caring Across the Continuum of Care Award (2016)
- Team Snow Day Daisy Awardee (2018)
Timeline
Operations Manager
Saddleback Memorial Medical Center
03.2024 - Current
Oncology Clinical Supervisor
Saddleback Memorial Medical Center
09.2023 - 03.2024
Acute Oncology Service Nurse Practitioner
Imperial College Healthcare NHS Trust
11.2021 - 09.2023
Clinical Nurse Manager
UCLA SMH
02.2021 - 08.2021
Assistant Unit Director (Sarcoma and Rare Cancers)
UCLA SMH
07.2016 - 01.2021
Administrative House Supervisor
La Palma Intercommunity Hospital
02.2015 - 04.2016
Clinical Nurse II/III, Administrative Nurse 1 (Lead Nurse)
UCLA SMH
09.2007 - 07.2016
Dip HE - Haemato-oncology Patient’s Journey
Royal Marsden School of Cancer Nursing
ENB 237 - Cancer Nursing
University of Surrey
Bachelor of Science - Nursing
San Juan De Dios College
Master of Science - Nursing Leadership and Management
Western Governors University