Tanya Talley
Helena,AL
Summary
Dynamic leader with a proven track record at Community Choice Financial Inc., adept in operations management and problem resolution. Excelled in building strong teams and enhancing customer relations, driving significant business growth. Skilled in Microsoft Excel and fostering employee development, consistently exceeded revenue targets without compromising service quality.
Overview
29
29
years of professional experience
Work History
General Manager
Community Choice Financial Inc.
Birmingham, AL
10.2020 - Current
- Facilitated employee evaluations, feedback sessions, and performance assessments.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager
Metro PCS of T Mobile
Pelham, AL
06.2017 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Project Manager
Construction Datafax
Pelham, AL
04.2012 - 05.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Provided product samples, coupons and incentives to persuade consumer interest.
- Enhanced customer satisfaction by addressing concerns promptly and offering tailored solutions for individual needs.
- Exceeded sales goals consistently with effective product demonstrations and persuasive communication skills.
- Demonstrated products, methods and services to persuade customers to purchase products and services.
Assistant Manager
Advance America
Harper Woods, MI
10.2008 - 12.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Dental Office Manager
Cornal Ridgel Dentistry
Southfield, MI
05.2007 - 10.2008
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
Customer Service Associate
JP Morgan Chase
Harper Woods, MI
03.1996 - 04.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Reduced issue resolution time by streamlining communication between departments.
Education
Certificate - Medical Billing And Coding
Everest Institute
Detroit, MI02.2006
Diploma - General Studies
Kettering High School
Detroit, MI06.1991
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer service
- Active listening
- Data entry
- Customer relations
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Administrative support
- Microsoft PowerPoint
- Data collection
- Prioritization
- Staff training
- De-escalation techniques
- Quality control
- Clerical support
- Filing
- Customer education
- Product sales
- Proofreading
- Information security
Timeline
General Manager
Community Choice Financial Inc.
10.2020 - Current
Assistant Manager
Metro PCS of T Mobile
06.2017 - 09.2020
Project Manager
Construction Datafax
04.2012 - 05.2017
Assistant Manager
Advance America
10.2008 - 12.2011
Dental Office Manager
Cornal Ridgel Dentistry
05.2007 - 10.2008
Customer Service Associate
JP Morgan Chase
03.1996 - 04.2007
Certificate - Medical Billing And Coding
Everest Institute
Diploma - General Studies
Kettering High School