Tanya Taylor
Bradenton
Summary
Results-driven Service Supervisor with proven expertise in performance evaluation, customer satisfaction, and schedule coordination. Adept at implementing new technology systems to enhance service efficiency and improve team performance.
Overview
16
16
years of professional experience
Work History
Service Supervisor
Universal Window Solutions
Sarasota
2024.06 - Current
- Coordinated schedules to ensure timely project completion and resource allocation.
- Conducted performance evaluations to support employee development and training needs.
- Resolved customer inquiries and complaints to improve satisfaction levels.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Assigned, trained and managed service staff to ensure quality customer service.
- Implemented new technology systems designed to improve efficiency and accuracy of services.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Director Of Inside Sales
Universal Window Solutions
Sarasota
2020.01 - 2024.06
- Developed sales strategies to enhance customer engagement and drive revenue.
- Analyzed market trends to identify new sales opportunities and target demographics.
- Conducted regular team meetings to review goals and share successful tactics.
- Evaluated team performance metrics to optimize sales processes and workflows.
- Identified areas for improvement within the organization's processes and procedures related to inside sales activities.
- Trained and mentored inside sales team on best practices and product knowledge.
- Provided leadership in forecasting, budgeting, planning, staffing decisions and resource allocation.
- Managed daily workflow and assigned tasks accordingly among members of the inside sales team.
- Managed performance and salary reviews.
- Supported sales team members to drive growth and development.
Procurement Specialist
Universal Window Solutions
Sarasota
2017.03 - 2020.01
- Managed supplier relationships to ensure timely delivery of materials.
- Tracked orders and confirmed system lead times, delivery dates and costs.
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
- Organized periodic meetings with vendors and suppliers to discuss business objectives.
- Reviewed purchase orders for accuracy and compliance with company policies.
- Managed relationships with key suppliers by regularly communicating updates about pricing changes or new products.
Account Services Coordinator
Universal Window Solutions
Sarasota
2016.01 - 2017.05
- Managed customer inquiries and resolved issues promptly and professionally.
- Coordinated communication between clients and internal teams to ensure project clarity.
- Maintained detailed records of client interactions in the CRM system.
- Assisted with scheduling appointments and managing calendars for account managers.
- Managed multiple projects simultaneously while meeting tight deadlines set by clients or management team members.
- Assisted with monthly invoicing processes and tracked payments from customers.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Office Manager
Merry Maids
Sarasota
2010.07 - 2015.11
- Managed daily office operations and maintained efficient workflow.
- Coordinated schedules and meetings for executive team members.
- Supervised administrative staff and delegated tasks effectively.
- Trained new hires on office procedures and software tools.
- Maintained inventory of office supplies and ordered as needed.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Education
Administrative Certification - Computers
St Clair
Port Huron, MI2009-02
Skills
- Performance evaluation
- Customer satisfaction
- Schedule coordination
- Team supervision
- Service training
- Sales strategy development
Timeline
Service Supervisor
Universal Window Solutions
2024.06 - Current
Director Of Inside Sales
Universal Window Solutions
2020.01 - 2024.06
Procurement Specialist
Universal Window Solutions
2017.03 - 2020.01
Account Services Coordinator
Universal Window Solutions
2016.01 - 2017.05
Office Manager
Merry Maids
2010.07 - 2015.11
Administrative Certification - Computers
St Clair