Tanya Thomas
Roanoke,VA
Summary
Self-motivated, detail-oriented professional with the capacity to work independently. A problem solver who is ready to learn and genuinely wants to make the world a more efficient and productive place. Excellent communicator and team leader who thrives in a deadline-driven setting. Exceptional interpersonal abilities; capable of managing both internal and external connections with the proper level of urgency and respect.
Overview
17
17
years of professional experience
Work History
Inside Lawn and Garden Department Supervisor
Lowe's Home Improvement
11.2023 - Current
- Partnered with Loss Prevention Specialist in optimizing processes and procedures in reducing theft in the department, which has increased sales revenues
- Collaborated with other departments supervisors to develop more efficient weekly inventory procedures
- Cross cover other departments
- Trained and provided opportunities for employees to work in different roles or departments
- Facilitate customer service through phone and digital interactions
- Key Carrier: open and close store, oversee store activities, contribute to keeping a clean and organized store, managing check outs and customer service.
Small Business Owner/Entrepreneur
Southern Western Boutique
01.2017 - 06.2024
- Owner of an online women's boutique
- Ecommerce specialist with 7 years of experience growing and managing the brand
- Proficiency with e-commerce platforms (e.g., Shopify, Magento)
- Knowledge of digital marketing techniques.
Paint Department Supervisor
Lowe's Home Improvement
07.2023 - 11.2023
- Train and develop associates on product knowledge
- Ensure company policy as well as customer service
- Lead associates to meet and exceed sales goals
- Create weekly schedules
- Engage in recruiting, interviewing and hiring staff
- Work collaboratively with other departments to maintain seamless operations
- Achieved promotion from Paint Department Supervisor to Inside Lawn and Garden Department Supervisor in 2023.
Outside Lawn and Garden Logistics
Lowe's Home Improvement
03.2023 - 07.2023
- Overnight outside lawn and garden stocker
- Maintain the presentation of the garden center
- Managed three different heavy equipment (forklift, Pantograph Forklift, Order Picker, Reach Truck) with proper safety precautions
- Strong verbal communication skills
- Able to work in a fast-paced atmosphere, managing various responsibilities, and thrive under pressure
- Achieved promotion to Paint Department Supervisor.
Shift Manager
Starbucks, Inc
07.2014 - 02.2018
- Achieved promotion from Barista to Shift Manager in 2015
- Supported store operations management during shifts; lead the team to execute daily tasks required to create Starbucks' legendary customer service experience
- Facilitated training for new associates; ensured that they understood the correct procedures for preparing signature beverages and food products
- Observed the work of all teammates and baristas; coached for performance; guided teammates to deliver 100% customer satisfaction through exceptional service
- Responsible for opening and closing procedures; ensured the safety of the team at all times
- Adhered to Starbucks operational procedures regarding secure cash handling and prepared store deposits daily
- Ensured that all health, safety, and sanitation procedures were followed by all teammates
- Directed the work of the team; motivated teammates to achieve excellence; addressed performance issues and concerns.
Team Lead
Target Brands, Inc
06.2012 - 04.2014
- Responsible for staffing and scheduling associates; ensured that all team members were cross trained in other Target departments for future advancement
- Trained 11 team members to properly use Starbucks point of sale system; increased sales; enhanced the interface between customers and associates; instilled confidence
- Increased Starbucks profit margin which was previously 'in the red' to being 'in the green' within 6 months of taking over as Department Supervisor.
Logistics Team Lead
Target Brands, Inc
01.2011 - 01.2012
- Expertly managed logistics facility ensuring 100% compliance with all relevant regulations
- Responsible for scheduling staff; ensured adequate coverage and oversight on floor
- Trained associates and directed their work; coached to improve performance.
Logistics Day Manager
Target Brands, Inc
01.2010 - 01.2011
- Hand-picked by management for promotion as Logistics Day Manager
- Trained 23 employees in overnight logistics operations, enhancing efficiency and ensuring compliance with safety protocols.
- Collaborated with senior management to resolve critical stock room deficiencies
- Recognized as a problem solver; detected and corrected issues before anything could impact operations.
Logistics Team Lead
Target
07.2008 - 09.2009
- Trained new employees in logistics; ensured that all new members were prepared and fully integrated into the team; increased efficiency and available man hours for the entire team
- Executed logistic operations which included stocking, ordering, shipping and receiving, and also managing inventory; guaranteed that all necessary products were available.
Team Member
Presentation Team
02.2008 - 06.2009
- Demonstrated organizational skills; executed projects according to timelines
- Coordinated with team mates to meet objectives, consistently delivered exceptional work which resulted in high customer satisfaction.
Education
Master's degree - Business Administration
Strayer University
Virginia Beach, VA03.2024
Skills
- Critical Thinking
- Staff Coaching and Training
- Business development and planning
- Time Management
- Customer Service
- Workplace Safety
- Multitasking and Prioritizing
- POS Software
- Personnel Management
- Recruiting and Hiring
Timeline
Inside Lawn and Garden Department Supervisor
Lowe's Home Improvement
11.2023 - Current
Paint Department Supervisor
Lowe's Home Improvement
07.2023 - 11.2023
Outside Lawn and Garden Logistics
Lowe's Home Improvement
03.2023 - 07.2023
Small Business Owner/Entrepreneur
Southern Western Boutique
01.2017 - 06.2024
Shift Manager
Starbucks, Inc
07.2014 - 02.2018
Team Lead
Target Brands, Inc
06.2012 - 04.2014
Logistics Team Lead
Target Brands, Inc
01.2011 - 01.2012
Logistics Day Manager
Target Brands, Inc
01.2010 - 01.2011
Logistics Team Lead
Target
07.2008 - 09.2009
Team Member
Presentation Team
02.2008 - 06.2009
Master's degree - Business Administration
Strayer University
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