Tanya Thompson

· Develop and implement new strategies to guide congregation through steps to grow their relationship with God.

· Prepare, present, and maintain annually operational budget for the Next Steps department.

· Plan, implement, and manage the connection processes for first time guests retention, new believer assimilation, and church partnership.

· Prepare, implement, and manage the recruiting, onboarding, and placement process for volunteer placement for all church serving teams.

· Coordinate community outreach activities with the Community Involvement Director to serve the needs of the local community and surrounding areas.

· Collaborate with the Creative team to develop promotional strategies for church connection events, conference experiences, and sermon series creative elements.

· Recruit and train 2 or 3 new life groups leaders each term.

· Develop and present to volunteer life group leads the term's objectives and weekly measurables to report for evaluating, monitoring and reporting on Life group progression, and the spiritual growth of group members.

· Work with community and ministry leaders to develop service project goals for life groups to cultivate and maintain community relations.

· Manage administrative functions of the Life Group ministry by providing group materials, tracking attendance for group members, and providing support to volunteer group leaders.

· The Life Group Ministry has seen an increase in congregation participation from 30% to approximately 60% over the past 6 years.

Coordinated A21 Walk for Freedom in 2021, 2022, & 2023 resulting in total donations of $110,000 to fight against human trafficking.

• Opened, sorted and responded to routine correspondence on behalf of company owners to facilitate communication and streamline processes
• Conducted research to prepare, gather and proof briefing materials, agendas, and sales presentations
• Managed company owner's calendar and prepared meeting agenda and materials
• Created PowerPoint presentations used for business development
• Ordered and restocked office supplies
• Researched sales trends for seasonal items
• Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency
• Supported clerical needs of 2 company owners including taking messages, scanning documents and routing business correspondence
• First line point of contact between distributors and manufacturers
• Communicated with distributors and manufacturers to place and receive orders, request maintenance services and deliver instruction on behalf of office management
• Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
• Generated shipment invoices, prepared packages and set up courier deliveries for customers
• Produced email messages, memos, business letters, invoices, and product spreadsheets for management and proofread all documentation to provide error-free correspondence
• Set up and maintained physical and electronic filing systems
• Managed vendor chargebacks and follow up
• Upheld stock levels and proper pricing for multiple product lines
• Authorized payment of invoices and return of merchandise

• Recruited and trained new volunteer small group leaders
• Planned and coordinated 6 week small group sign ups time frame
• Managed administrative functions of the Small Group ministry by providing group materials, tracking attendance for group members, and providing support to volunteer group leaders
• Communicated weekly with volunteer group leaders the objectives of the small group term, upcoming events, and an additional information and resources required to have a successful term
• Set service project goals for church's small group ministry
• Evaluated, monitored and reported on small group progression, and the spiritual growth of group members as it is reported weekly during the small group term
• Evaluated small group term at the end of the term and make modification as needed for the upcoming term

• Provided quality customer service while cultivating client satisfaction and loyalty
• Performed minor watch repairs, battery changes, and diamond checks
• Trained and developed new team members and Sales Associates
• Promoted product and service offerings in an effort to increase revenue
• Participated in various incentive programs and contests designed to support achievement of production goals
• Verify pricing through daily case scans
• Confirm nightly diamond count and lock up in safe
• Closing key holder
• Participated in corporate sales trainings to improve skills set and learn new selling techniques

• Planned and executed planograms and promotional displays
• Introduced new products and provide training on selling/promotion to ensure optimal sells
• Increased sales volume through promotional activities by selling/building displays, selling in new promotions, creating themes to support holiday/special promotional events, and perform product resets
• Maintained client objectives by ensuring all authorized items are represented on the shelf and tagged accurately
• Ensured out of code products are removed following customer/client guidelines
• Executed cross merchandising opportunities with products through the store
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions
• Monitored multiple databases to keep track of all company inventory

• Scheduled appointments for sales consultants and campaign managers
• Created and maintained client files
• Processed client payments and follow up on outstanding bills
• Coordinated in office and teleconference calls for satellite offices for monthly staff meeting
• Ordered office supplies for local and satellite offices (Dallas TX, Tucson AZ, Phoenix AZ , Albuquerque NM ,and Huntsville, AL)
• Verified payroll hours for other offices, distributed pay checks, and managed petty cash for the local office

• Built new one time buy and replenishment merchandise in Retek Merchandising System
• Executed retail, cost, mark down, and promotional price changes
• Researched current and past business performance using online systems and available reports
• Researched market trends to ensure assortment reflects current fashion trends
• Attended vendor meetings
• Aided the buyer in assortment and category planning
• Built effective relationships with stores to develop superior customer satisfaction
• First line point of contact for stores and vendors
• Managed office (supplies, scheduled department meetings, reserved meeting rooms, scheduled store visits)
• Reconciled orders with financial plans and forecasts
• Managed purchasing process for entire department
• Shopped competition to identify opportunities, labels and trends
• Ran weekly and monthly strategy reports to analyze business trends and provide recommendations
• Resolved vendor and store issues regarding pricing, UPC codes, and purchase order shipments
• Managed vendor charge backs, co-op, vendor allowances, and markdowns allowances and follow up
• Utilized Discover and Retail Data Warehouse reports in determining markdowns, ensuring replenishment setup, sales trends, and verifying on hands
• Conducted staff meetings with sales personnel to introduce new merchandise
• Communicated and coordinated execution of planogram with store management
• Maximized potential for sales cycle success through effective promotions placement and eye-catching product displays
• Managed departmental special orders averaging over $250K annually
• Advisory member of Continuous Process Improvement Advertising Team
• Lead chair-person of Merchandiser training manual committee
• Member of planning teams for Recognition, and Divisional Diversity committees

• Consulted with customers on their eyewear needs
• Led team of 8 sales consultants engaged in delivering assistance to customer service department on daily basis
• Forested sales goals for store associates
• Planned and executed merchandise sales floor
• Cut lenses and assemble customer's glasses
• Provided onsite training for newly hired associates

• Organized community involvement and charity events for the store
• Managed grant and donation requests
• Met with community leaders, and represented the store at fundraisers and award ceremonies
• Co-sponsored safety and risk management team in store
• Evaluated employee job performance and motivated staff to improve productivity
• Assessed and increased quality of service by monitoring employee and customer interactions
• Translated management directives into actionable mandates for front-line staff
• Maximized coverage during key hours by preparing effective schedules
• Optimized personnel coverage, preparing work schedules based on staff availability and forecast demands
• Guided employees through routine and complex administrative situations with decisive but motivational approach
• Encouraged, trained and disciplined employees to maximize performance

• Created schedules, workflows and shift coverage to meet expected business demands
• Enforced company policies and procedures to strengthen operational standards across departments
• Coached and mentored employees by delivering training, guidance and performance monitoring
• Delegated daily tasks to team members to optimize team productivity
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
• Evaluated employee performance and developed improvement plans
• Conducted 2nd level job interviews
• Completed inventory audits to identify losses and project future demands
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
• Collaborated with store manager to develop successful strategies for achieving sales and profit goals

• Scheduled 1st level interviews
• Assisted with recruiting, background checks and reference checks
• Oversaw the onboarding of new hires
• Conducted new employee orientation to foster positive attitude toward organizational objectives
• Responded to questions and concerns of new hires
• Trained and developed departmental employees on software systems, platforms, health and safety regulations, inventory tracking system and database manager operations
• Organized handbook and course documentation for participants
• Communicated key information from trainers to participants and visa versa
• Planned, implemented, and conducted training for Assistant Manager trainees on Personnel topics
• Documented and maintained training records and database of all related curriculum materials
• Maintained confidential personnel files
• Co-sponsor safety and risk management team
• Assisted in termination procedures
• Managed payroll processing duties for 500 store employees