Tanya Thompson
Minerva,OH
Summary
Experienced medical receptionist with 17 years in managing front desk operations and electronic medical records. Proficient in scheduling appointments, handling insurance prior authorizations, and providing outstanding patient assistance. Committed to ensuring smooth healthcare processes and patient satisfaction.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Premier Health Associates
Alliance, Ohio
06.2008 - Current
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments and coordinated with medical staff for optimal patient flow.
- Maintained accurate patient records in electronic health record systems.
- Responded to patient inquiries and provided information about services offered.
- Collaborated with healthcare providers to ensure smooth communication and operations.
- Trained new reception staff on office procedures and software usage.
- Handled daily administrative tasks, including filing, faxing, and data entry.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Coordinated prior authorization requests for medical services and medications.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Managed appeals process for denied authorization requests effectively.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Ordered office supplies as needed to maintain inventory levels.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with healthcare providers to obtain necessary information.
Education
High School Diploma -
North Lenoir High School
La Grange, NC06-1994
Skills
- Patient scheduling and referrals
- Insurance verification and prior authorization
- HIPAA compliance
- Typing and filing
- Payment and co-payment collection
- EMR/EHR management
- Patient callbacks
- Proficiency in eClinicalWorks
- Front desk operations
- Medical records management
References
References available upon request.
Timeline
Medical Receptionist
Premier Health Associates
06.2008 - Current
High School Diploma -
North Lenoir High School