Tanya Tofteland
Minot,ND
Summary
Energetic, dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
22
22
years of professional experience
Work History
Dental Assistant/Patient Care Coordinator
Vibeto Orthodontics
07.2013 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Prepared brackets for placement, instructed patients on care and hygiene
- Took impressions for retainers and orthodontic appliances
- Bonded and placed bands and wires according to orthodontist specifications
- skilled in Invisalign scanning and attachment bonding
- Accurately recorded treatment information in pat records
Dental Assistan/Patient Coordinator
Klein Dental
11.2001 - 07.2013
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocols
- Chair side assistant to general dentist for all dental procedures
Education
Associate of Science - Dental Assisting
Wapheton School of Science
Wapheton,ND08.2003
High School Diploma -
Surrey High School
Surrey, ND05.1992
Skills
- Professional Relationships
- Multitasking Abilities
- Prepare Reports
- Organization and Time Management
- Billing Issue Resolution and Support
Timeline
Dental Assistant/Patient Care Coordinator
Vibeto Orthodontics
07.2013 - Current
Dental Assistan/Patient Coordinator
Klein Dental
11.2001 - 07.2013
Associate of Science - Dental Assisting
Wapheton School of Science
High School Diploma -
Surrey High School
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