Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tanya Velasquez

Longwood,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapts quickly and works effectively unsupervised, while quickly mastering new skills.


Overview

13
13
years of professional experience

Work History

Contact Center Specialist

Advent Health
12.2024 - Current
  • Provides prompt, accurat, and courteous responses to member inquires, identifying needs and sales opportunities
  • Researches and resolves account issues
  • Identifies problems and offers solutions
  • Troubleshoots plastic card issues, handles customer service inquiries, and processes loan applications and disbursements

Document Support Specialist

Advent Health
07.2018 - 12.2024
  • Reviewed and updated documents to ensure accuracy of content
  • Organized, scanned, and filed documents into the database
  • Processed large volumes of paperwork accurately and efficiently within tight deadlines
  • Identified errors and suggested appropriate edits

Administrative Specialist I

Advent Health
03.2018 - 07.2018
  • Perform basic administrative and clerical functions
  • Assists with other clerical duties as requested
  • Actively demonstrated outstanding customer service skills with department leadership and guests

Senior Universal Banker

Webster Bank
09.2012 - 11.2017
  • Maintained accurate records of all customer transactions
  • Performed teller duties such as accepting payments, cashing checks, and processing money orders
  • Provided exceptional customer service to a diverse range of clients, including those with complex financial needs

Education

Liberal Arts Studies -

Capital Community College
Hartford, CT

High School Diploma -

Bulkeley High School
Hartford, CT

Skills

  • Goal-Oriented
  • Self Motivated
  • Quality Assurance
  • Financial Planning
  • Computer Skills
  • Workforce management

Languages

Spanish
Native or Bilingual

Timeline

Contact Center Specialist

Advent Health
12.2024 - Current

Document Support Specialist

Advent Health
07.2018 - 12.2024

Administrative Specialist I

Advent Health
03.2018 - 07.2018

Senior Universal Banker

Webster Bank
09.2012 - 11.2017

High School Diploma -

Bulkeley High School

Liberal Arts Studies -

Capital Community College

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Tanya Velasquez