TANYA WALLS
Healthcare Operations Manager
Memphis,TN
Summary
Proactive and meticulous Healthcare Manager with 15 plus years of success in developing policies, leading training programs, and managing reporting to achieve compliance. Methodical with exceptional presentation and communication skills. Strong background working with federal and state regulations.
Overview
22
22
years of professional experience
Work History
Senior Healthcare Consultant
Independently Employed
Memphis, TN
03.2016 - Current
- Successfully connecting Seniors and primary caregivers with community-based supportive services by ongoing collaboration of key service providers for Aging in Place with attention Hospice and Home Health supportive services.
Provider Relations Manager
AseraCare Hospice
Milwaukee, WI
06.2007 - 11.2014
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Collaborated with national and international organizations to leverage industry connections.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Administrator - Location Manager
Newman's Home Medical Equipment
DeKalb, IL
04.2005 - 10.2007
- Successfully negotiated client contract renewals to create increased revenue.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
QA Supervisor Regulatory Compliance
Apria Healthcare Group Inc
Chicago, IL
07.1998 - 09.2005
- Internal auditor of Medicare Regulatory Compliance over six states of the Upper Mid-West Division.
- Divisional Manager, motivational leader, training and development of approximately 70 team members.
- Served as information systems liaison with vendors, information services and end-users, making recommendations for optimization of systems and safeguarding overall data integrity.
- Managed compliance efforts, including correspondence, reporting and audits.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
Education
Bachelor of Science - Human Services/Gerontology
Kaplan University
Skills
Analytical thinking
Compliance documentation
Policy Development
Program development
Critical thinking
Verbal and written communication
Organization and Time management
Training & Development
Contract Negotiation
Public Speaking
Data analysis
Regulatory Requirements
Multidisciplinary team collaboration
Relationship building and retention
Timeline
Senior Healthcare Consultant
Independently Employed
03.2016 - Current
Provider Relations Manager
AseraCare Hospice
06.2007 - 11.2014
Administrator - Location Manager
Newman's Home Medical Equipment
04.2005 - 10.2007
QA Supervisor Regulatory Compliance
Apria Healthcare Group Inc
07.1998 - 09.2005
Bachelor of Science - Human Services/Gerontology
Kaplan University