Tanya Wichern
Red Wing,MN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Business Owner
Self Employed Cleaning
01.2004 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
Lead Customer Service Representative
Medspeed
01.2022 - 08.2023
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Production Worker
Red Wing Shoes
10.2020 - 12.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Education
Associate of Applied Science - Accounting
Minnesota State College-Southeast Technical
Winona, MNSkills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
Timeline
Lead Customer Service Representative
Medspeed
01.2022 - 08.2023
Production Worker
Red Wing Shoes
10.2020 - 12.2021
Business Owner
Self Employed Cleaning
01.2004 - Current
Associate of Applied Science - Accounting
Minnesota State College-Southeast Technical
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