Tanya Woodberry
Boston,MA
Summary
Housing and banking operations professional focused on occupancy management and regulatory compliance, with experience in tenant relations and lease administration. Coordinates cross-functional teams to meet operational goals and respond to changing requirements. Applies analytical and communication skills to support seamless operations and stable occupancy.
Overview
21
21
years of professional experience
Work History
Occupancy Specialist
2LifeCommunities
Brighton, MA
06.2021 - Current
- Support LIHTC processing by reviewing rental applications, credit reports, income verification documents, and related records.
- Schedule interviews and completed resident recertifications on time according to program requirements.
- Process move-in and move-out certification paperwork.
- Maintain complete, accurate, audit-ready resident files.
- Prepare ACH payments for six properties each month, covering nearly one thousand tenants.
- Apply fair housing knowledge to tenant selection criteria.
- Coordinate required inspections with third-party vendors.
Bank Examiner
Commonwealth of Massachusetts
Boston, MA
01.2017 - 01.2021
- Served as examiner-in-charge by organizing and planning the compliance examinations of financial institutions.
- Analyzed financial institutions to ensure that company policies and procedures comply with applicable laws.
- Prepared summary of comments of examination findings as examiner-in-charge.
- Conducted formal exit meetings.
- Prepared the examination report and detailed workpapers in a timely manner.
Regulatory Compliance Analyst, (Contract Assignment)
MoneyGram International
, MA
09.2015 - 12.2015
- Conducted on site regulatory and compliance program reviews.
- Verified evidence of compliance programs, collected required data, and electronically submitted to corporate office.
- Ensured training and awareness requirements were met or provided guidance and support to Agents.
- MA Territory
Security Accountant, Corporate Actions Securities, (Contract Assignment)
State Street Corporation
Quincy, MA
05.2015 - 09.2015
- Supported specialized security operations across firm business lines.
- Assisted investment managers with processing complex client requests.
- Reviewed discrepancies and resolved inquiries in timely manner.
- Handled corporate actions securities tasks.
Various Temporary Assignments
<ul>
<li>Completed daily tasks accurately and efficiently.</li>
<li>Supported customer requests and answered questions to improve satisfaction.</li>
<li>Received recognition from management for delivering exceptional customer service.</li>
</ul>
Boston, Massachusetts
07.2013 - 04.2015
- Completed daily tasks accurately and efficiently.
- Supported customer requests and answered questions to improve satisfaction.
- Received recognition from management for delivering exceptional customer service.
Business Support Lead II
Franchise Restaurant Group
06.2005 - 06.2013
- Prepared detailed monthly financial reports for McDonald's Franchise Division across loan accounts ranging from $25 thousand to $20 million.
- Reviewed financial data from multiple sources to build accurate, thorough reporting.
- Served as contact point for loan payoffs and handled daily customer service for clients.
- Maintained daily rate website updates for portfolio clients.
- Supported loan re-documentation process for all McDonald's customers.
- Resolved customer concerns and escalated complex concerns to management.
Education
Bachelor of Science/Business Administration -
Suffolk University, Sawyer School of Management
Boston, MABoston, MA
Skills
- Attention to detail
- Effective communication
- Customer account support
- Tax credit compliance
- Affordable housing programs
- Financial analysis
- Problem solving
- Computer literacy
- Policy compliance
Timeline
Occupancy Specialist
2LifeCommunities
06.2021 - Current
Bank Examiner
Commonwealth of Massachusetts
01.2017 - 01.2021
Regulatory Compliance Analyst, (Contract Assignment)
MoneyGram International
09.2015 - 12.2015
Security Accountant, Corporate Actions Securities, (Contract Assignment)
State Street Corporation
05.2015 - 09.2015
Various Temporary Assignments
<ul>
<li>Completed daily tasks accurately and efficiently.</li>
<li>Supported customer requests and answered questions to improve satisfaction.</li>
<li>Received recognition from management for delivering exceptional customer service.</li>
</ul>
07.2013 - 04.2015
Business Support Lead II
Franchise Restaurant Group
06.2005 - 06.2013
Bachelor of Science/Business Administration -
Suffolk University, Sawyer School of Management