TANYAH STEADMAN
Summary
Diplomatic Customer Service Executive with 6 years of leadership and customer engagement success. Goal-oriented problem-solver with excellent conflict resolution skills coupled with strategic mindset and notable strengths in workflow coordination and employee performance management. Skillfully manages multiple tasks while leveraging excellent customer engagement knowledge to drive sales growth and enhance customer service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SELECTOR
McLane Company
02.2023 - 02.2024
- Warehouse order fulfillment
- Located order items and performed visual inspections to ensure proper order fulfillment
- This role involved various responsibilities regarding ordered products, including food handling and product transport.
SUPPORT AGENT
Apple Inc.
07.2022 - 11.2022
- Resolved customer complaints, creating excellent customer experiences and promoting positive feedback scores
- Handled all direct support issues
- Educated clients on new product capabilities, finding over $7k in new revenue opportunities
- Averaged 80 customer technical support calls daily.
QUALITY CONTROL SPECIALIST
goTRG
09.2021 - 08.2022
- Warehouse Equipment Management: installed and removed components
- Forklift Operation: removed and replaced palletized inventory items, stored and retrieved materials, maintained equipment logs to ensuring repairs were recorded accurately
- Inventory Management: created a complete parts inventory of the warehouse to ensure parts are always available.
CSR - CUSTOMER SERVICE REPRESENTATIVE
Co-op Solutions
06.2022 - 07.2022
- Customer Support: handled customer calls across various lines of the business, including technical support, warranty claims, sales, etc
- Was management's go-to agent for escalation calls.
E-COMMERCE SPECIALIST
Walmart
03.2020 - 04.2022
- Implemented a new customer service plan, reducing lost and abandoned orders by 3%
- Boosted customer engagement and customer feedback scores via service-first approach
- Advised customers of company products tracked and resolved order fulfillment issues.
ACCOUNT SPECIALIST
HYATT REGENCY
10.2019 - 02.2020
- Customer Support: answered customer inquiries and resolved outstanding customer issues and complaints.
Education
Pharm. Tech Board Certification - Pharmacy Technology
Penn Foster Career School
Scranton, PA2025
EVERMAN HIGH SCHOOL
EVERMAN, TX06.2021
Skills
- Customer Service/Customer Experience
- Customer Engagement
- Management and Personnel
- Writing/Communication
- Organization
- Microsoft Word and Excel
- Empathetic problem solver with excellent written and verbal communication skills
- Skilled at building long-term relationships and proactive in improving processes
- Purposeful and driven, passionate about achieving results and making an impact
- Positive attitude, solution-oriented mindset, and accountable in commitments
- Open to feedback, continuously learning, and a team player who values empathy and compassion
- Team Collaboration
Additional Education
Student at Penn Foster College, currently studying to become a Board Certified Pharmacy Technician.
Certification
- Lash Professional Certification - Obtained-06/2023
Timeline
SELECTOR
McLane Company
02.2023 - 02.2024
SUPPORT AGENT
Apple Inc.
07.2022 - 11.2022
CSR - CUSTOMER SERVICE REPRESENTATIVE
Co-op Solutions
06.2022 - 07.2022
QUALITY CONTROL SPECIALIST
goTRG
09.2021 - 08.2022
E-COMMERCE SPECIALIST
Walmart
03.2020 - 04.2022
ACCOUNT SPECIALIST
HYATT REGENCY
10.2019 - 02.2020
Pharm. Tech Board Certification - Pharmacy Technology
Penn Foster Career School
EVERMAN HIGH SCHOOL