Tanyaka Conway

10/2025 - present

Interim Nursing Home Administrator Direct and oversee facility operations of 110 client and 176 employees to ensure compliance with health regulations from agencies such as OLTC, CMS, CARF, DHS, and DDS.

Provide leadership and management to subordinates.

Maintain high standard of care per state and federal regulations.

Strategic and Risk Management planning.

Lead, develop, and execute AHDC goals and mission.

Ensure full compliance with AR Nursing Home Licensing Act.

Maintain budget to ensure financial stability of optimum resources.

Oversee recruitment, retention, and development of all staff.

Ensure state and federal standards regarding staff and client ratios.

Represent facility at conferences, meetings, etc.

Work with department heads to ensure regulatory compliance, to resolve and implement corrective action.

Build community partnerships.

Participate in the Volunteer Council.

Receive and take calls on behalf of the center 24-hours daily.

Complete CMS 2567 to maintain regulatory compliance.

Report and investigate possible maltreatment.

Ensure clients are treated with dignity and respect.

Participate in workshops and trainings to continue my education as it relates to my job.

06/ 2024 - present

Assistant Nursing Home Administrator

Direct and manage indirectly Residential Services, Vocational Training Services, Staff Development, Recreation and Wellness and Housekeeping which included 105 clients and 100 staff members.

Support administrative functions and enhance resident care programs.

Studied and received my Nursing Home Administrator License in 06/2024.

Work and fill in as the Nursing on Administrator as needed taking calls on behalf of the center.

Report and investigate possible maltreatment.

Assist in directing and overseeing facility operations to ensure compliance with health regulations from agencies such as OLTC, CMS, CARF, DHS, and DDS.

Ensure smooth day-to-day operations per regulatory standards and continuity of care.

Work with department heads to resolve compliance issues and implement corrective actions.

Monitor employee morale and create a positive work environment.

Write trainings such the Care Champion, Empathy, Emotional Intelligence of a Caregiver and Phase III: Boots on the Ground.

Created employee support groups such as the Sister Circle for women and the Broham Huddle for men which focuses on the wellbeing of our employees.

Created the Leaders of the New School an employee development group that focuses on recruitment, retention, recognition, and organizational culture.

Member of the Quality Assurance Committee.

Participate in workshops and trainings to continue my education as it relates to my job.

12/2019 - 06/2024

Residential Program Administrator

Managed and directed 10 supervisors/managers, 2 Administrative Assistants, and 1 CNA.

Indirectly managed the operations of 8 homes - 105 clients and 100 direct care staff members and supervisors.

Indirectly supervised Vocational Training Services and its staff members which included 13 training areas and 17 staff members.

Coordinated and conducted 24-Hour Residential Services areas to comply with state and federal laws and regulations.

Provided follow through assignments and direction for trainings conducted by the center.

Made community contacts on behalf of the center.

Participated with the Guide House consultants on the Employee Appreciation and Recognition pillar and assisted in developing the We Heart program.

Worked closely with the Volunteer Council.

Participated in CARF and OLTC exit surveys.

Coordinated trainings to develop direct care staff.

Communicated between departments, programs, parents and guardians.

Developed policies, procedures, and trainings for Residential Services.

Ensured compliance with CMS regulations.

Ensured compliance with DHS, DDS, and AHDC policies.

Ensured compliance with CARF standards.

Attended trainings, seminars, and workshops for professional and personal development.

Monitored, evaluated, and completed performance reviews of subordinates.

Completed Administrative Reviews regarding staff conduct.

Wrote and issued disciplinary documents and personnel paperwork.

Maintained state and federal compliance for client and staff ratios.

Analyzed reports, incidents, data and identified and implemented recommendations.

Generated and maintained staff schedules.

Provided direction and resources to improve service and resident satisfaction.

Ensured clients were treated with dignity and respect.

Conducted audits of homes, areas, and buildings under my purview.

Participated in employee grievance process.

Mediated and resolved staff conflict.

Led a team of 28 direct care staff members through COVID caring for 105 clients in 8 homes on a 24 basis.

Received DDS Employee of the Year in 2022.

Rebuilt Residential Services from 28 employees to what it is today.

Revamped Adult Enrichment Training Areas into 5 distinctive training areas.

Develop monthly CNA Trainings.

12/2018 - 12/2019

Residential Services Manager

Managed and directed 24- Hour Residential Services department which included 12 supervisors/managers and 2 Administrative Assistants.

Indirectly managed the operations of 8 homes - 103 clients and 100 direct care staff members and supervisors.

Indirectly supervised Vocational Training Services and its staff members which included 13 training areas and 17 staff members.

Coordinated trainings to develop direct care staff.

Communicated between departments, programs, parents and guardians.

Developed policies, procedures, and trainings for Residential Services.

Ensured compliance with CMS regulations.

Ensured compliance with DHS, DDS, and AHDC policies.

Ensured compliance with CARF standards.

Attended trainings, seminars, and workshops for professional and personal development.

Monitored, evaluated, and completed performance reviews of subordinates.

Completed Administrative Reviews regarding staff conduct.

Wrote and issued disciplinary documents and personnel paperwork.

Maintained state and federal compliance for client and staff ratios.

Analyzed reports, incidents, data and identified and implemented recommendations.

Generated and maintained staff schedules.

Provided direction and resources to improve service and resident satisfaction.

Ensured clients were treated with dignity and respect.

Conducted audits of homes, areas, and buildings under my purview.

Participated in employee grievance process.

Mediated and resolved staff conflict.

Graduated Cum Laude with a Bachelor of General Studies and a Bachelor of Science in Business Management.

11/2017 - 12/2018

Administratively appointed to Director Residential Services

Managed and directed 12 supervisors/managers and 2 Administrative Assistants.

Indirectly managed the operations of 8 homes - 103 clients and 100 direct care staff members and supervisors.

Provided instructions and resources to improve service and resident satisfaction.

Maintained state and federal compliance for client and staff ratios.

Analyzed reports, incidents, data and identified recommendations.

Coordinated activities between departments and programs.

Analyzed reports, incidents, data and identified recommendations.

Ensured clients were treated with dignity and respect.

Communicated with parents and guardians.

Mediated and resolved staff conflict.

Monitored the well-being, safety, and security of 103 clients.

Initiated, wrote, and developed trainings like Phase II: Providing Structure and Consistency in Residential Services, Be the Group Leader You Would Want, Not Just Good Enough, Maltreatment, and Things You Shouldn't Do.

Conducted regular inspections of residences and buildings under my purview.

Responded to clients' grievances, concerns, and emergency situations.

Went back to college in 2018 at the University of Arkansas at Monticello.

10/2012 - 11/2017

Residential Care Shift Coordinator

Trained policy and regulatory compliance with Residential Care Supervisors.

Provided leadership to Residential Care Supervisors to integrate 8 residences to the same functionality.

Monitored and audited Residential Care Supervisors and 8 residences for adherence to policies and procedures.

Acted on behalf of the Residential Services Manager and Supervisor on Duty over the campus.

Intervened when clients were a harm to themselves or others.

Assisted and trained staff on Behavior Intervention Plans and their implementation.

Interviewed and hired all staff in the Residential Services Department.

Updated and streamlined the operations of the Residential Services Office.

Attended grievances on behalf of RS.

Completed mock annual staff meetings with direct care staff as a training tool.

Wrote all in-services and policies for Residential Services.

Completed Administrative Reviews regarding staff conduct.

Role modeled for direct care staff and supervisors.

Developed and directed the Dream Team (an employee recognition team).

Participated in the Friends for Lunch Program.

10/2004 - 10/2012

Life Skills Trainer Supervisor

Directed the operations of residences 287 Pine and 288 Pine (08/2010 - 03/2012). Each residence had 20 clients and 16 - 20 staff members.

Assigned and reviewed the work of subordinates.

Interviewed and hired employees for Residential Services (RS).

Completed Administrative Reviews in regard to staff conduct.

Wrote and issued personnel and disciplinary documents.

Evaluated and recorded the performance of subordinates.

Completed performance evaluation packets.

Monitored and approved leave time of staff.

Substituted as the Supervisor on Duty over the campus.

Intervened when clients were a harm to themselves or others.

Attended staff trainings and meetings on behalf of RS.

Provided conflict resolution.

Attended grieve hearings on behalf of RS.

Participated in the Interdisciplinary Team process.

Communicated with parents and guardians.

Member of the Human Rights Committee.

11/2000-10/2004

Life Skills Trainer II

Supervised the daily activities and care on the evening shift in residence 287 Pine this included 20 clients and 6 direct care staff.

Completed and routed annual assessments of clients.

Ensured implementation of clients' care plans.

Wrote and completed in-service trainings with direct care staff.

Led and mentored direct care staff.

Ensured state and federal regulatory compliance and CARF standards.

Ensured DHS, DDS, and AHDC policy compliance.

Substituted as the Supervisor on Duty over the campus.

Completed Administrative Reviews regarding conduct matters.

Wrote and issued disciplinary documents.

Participated in the Interdisciplinary Team process.

07/1998 - 11/2000

Life Skills Trainer

Assisted clients with activities of daily living (ADLs).

Supported and guided clients in skill development.

Observed clients for changes in physical or emotional condition.

Reported abnormalities written and verbally to nursing staff.

Recorded and documented client's information daily.

Followed infection control protocol to prevent the spread of disease.

Maintained a cleaned environment to support sanitary conditions.

Assisted clients with mobility needs.

Supported and assisted clients with feeding and hydration needs.

Assisted in setting up and cleaning medical equipment used in clients' care.

Intervened when clients were a harm to themselves or others.

Participated in the Interdisciplinary Team process.

05/1998 - 07/1998

Extra Help - Life Skills Trainer Technician

Assisted clients with activities of daily living (ADLs).

Supported and guided clients in skill development.

Observed clients for changes in physical or emotional condition.

Reported abnormalities written and verbally to nursing staff.

Recorded and documented clients' information daily.

Followed infection control protocol to prevent the spread of disease.

Maintained a cleaned environment to support sanitary conditions.

Intervened when clients was a harm to themselves or others.