Tanyalle Ward
Virginia Beach,VA
Summary
Results-driven professional with extensive experience in customer service and remote support. Proven skills in data management, report generation, proctoring test and compliance monitoring. Ready to enhance organizational efficiency and student engagement.
Overview
9
9
years of professional experience
Work History
Senior Admissions Support Representative
ECPI University
Virginia Beach, VA
11.2016 - Current
- Prior duties
- Outbound Calls
- Called prospective students, gathers information for advisor, sets appoitnment or transfers
- Assisted with campus-specific projects, e.g., calling Tech leads when enrollments are low for those programs
- RSVPs prospects for campus events like Career Discovery Day
- Actioned correctly so lead is in correct status
- Created hourly representative call report
- Created daily campus call report
- Inbound Calls and Live Chats
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Transferred calls and chats to correct campus and staff member
- Text
- Sent event notice to prospective student via mass text
- Current duties
- Testing
- Approve and monitor testers
- Verify calendar events
- Pull and email scores upon request
- Created and monitor testing compliance spreadsheet for Whitney
- SEP Support
- Assists with campus change
- Student Number/ID update
- Assigning Campus Nexus record to advisor
- Adding or editing employee accounts
Education
Tourism And Hospitality Management
Tidewater Community College
Norfolk, VASkills
- Customer service excellence
- Remote support
- Effective organization
- Microsoft Office Suite (eg, Word, Excel, Outlook)and Google Workspace (eg, Google Docs, Sheets, Gmail)
- Spreadsheet design and management
- Document management systems (eg, Dropbox, OneDrive)
- Scheduling and Calendar management tools: (eg, Calendly, Fantastical, Microsoft Outlook)
- Database management
- Communication platforms (eg, Slack, Microsoft Teams)
- Written and verbal communication
- Email management and etiquette
Timeline
Senior Admissions Support Representative
ECPI University
11.2016 - Current
Tourism And Hospitality Management
Tidewater Community College