Brenda Tell
Montgomery,AL
Summary
A Self-motivated, organized, proficient, and detail-oriented professional; seeking a position that will allow for the utilize over 20 years of combined experience in banking and finance, mortgage financing, loan processing, closing and research specialization; with an educational background in Business Administration.
Overview
15
15
years of professional experience
Work History
Treasury Service Client Support Representative II
Hancock Holding Company
Montgomery, AL
06.2022 - Current
- Provides phone and email support for all Treasury Management products and services
- Supports both commercial customer base and internal employees
- Provides customer training for all Cash Management products & services for the commercial customer base
- Generates reports as needed by management
- Quality assurance for all Sales/Service Requests
- Scan and verify all documents into imaging system
- Initiate action requests for implementation of Treasury products and services
- RDC customers
- Inform supervisor of additional training/procedural opportunities
- Notifies supervisor of any fraud, escalated customer and technical issues.
- Maintains positive and professional attitude
- Completes sophisticated setups with little assistance
- Assists in preparing support documentation for policy and procedures
- Provides training to Treasury Services Client Support Rep 1s on new policies and procedures.
- Interacted with team members across departments to research and resolve customer issues.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Increased efficiency and team productivity by promoting operational best practices.
Data Integrity Specialist
Hancock Holding Company
Montgomery, AL
10.2013 - 06.2022
- Completes file maintenance for accounts that are not properly linked to the appropriate customer record.
- Completes account level maintenance requests submitted by the respective lines of business (LOB).
- Prepare, scans, and index verified maintenance documentation packages into the bank's document image archive.
- Captures deposit accounts and Home Equity Line of Credit signatures into the bank's signature database.
- Analyzes reports and perform maintenance in the respective core deposit applications to include but are not limited to; deceased persons notifications, address changes, employee hires and terminations, service charge
waivers IOLTA/IOTA designations. - Performs account maintenance request on deposit accounts in the respective core deposit application.
- Performs maintenance based on identified need or to address significant processing issues when requested
- Verify previous day's maintenance performed by Deposit Services and certain maintenance performed by branches.
- Respond to inquiries by representatives of various LOBs regarding documentation requirements, Reg CC holds as well as Statement issues.
- Compile various reports regarding daily/monthly volumes statistics relative to deposit account maintenance.
- Perform other duties/projects as assigned by management.
- Cooperated fully with product owners and enterprise architects to understand requirements.
- Developed and executed data cleanup measures.
- Evaluated large datasets for quality and accuracy.
- Developed and modified programs to meet customer requirements.
Underwriter
Workforce Walker Personnel/AHFA- Hardest Hit
Montgomery, AL
08.2012 - 10.2013
- Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
- Made approval and denial recommendations by determining accurate risk levels.
- Determined and documented loan conditions and communicated requirements and decisions.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Responsible for the overall approval process, prepares and reviews pertinent documentation to ensure
compliance with bank policy as well as federal and state regulations; to include but not limited to mortgage assistance applications, financial documents, Hardest Hit Alabama loan documents. - Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
- Analyze title reports, property evaluations and verification of mortgage request to determine whether the property qualify for mortgage assistance.
- Evaluate income limit and unpaid available balance limit requirements.
- Manage a pipeline of 20-50 mortgage assistance loans
Served as a liaison between the service areas and other support units. - Review, analyze and prepare documentation for borrowers that qualify for loan modifications and short sale of property.
- Scan received documents to ensure quality control and accurately of approval.
- Produces documentation for various loan types to include simple consumer loans, complex commercial loans and real estate loans.
- Maximize customer service by providing fast, friendly and proficient loan approval for the homeowners.
- Analyzes workflow process for efficiency and service improvement and performs secondary review for others.
- Coordinates with outside vendors and attorneys as need to obtain necessary documentation..
Loan Counselor
Workforce Walker Personnel/AHFA- Hardest Hit
Montgomery, AL
02.2012 - 08.2012
- Assessed loan portfolios for compliance with underwriting policies.
- Reviewed over 100 financial statements per week.
- Compiled closing packages for drafting and presentation accuracy.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Responsible for making welcome calls to new applicants to determine program eligibility, discuss program policies and restrictions.
- Responsible for supporting
- Request specified information; ensure loan applications are complete and correct.
- Work with applicants who were current or past due on their loans.
- Contact applicants to resolve issues and answer questions about application and assisted with completing the application.
- Submitted request for lenders to sign up for the program and uploaded files to the system for auditing and quality assurance.
- Prepared and sent non-approval letters to applicants and submitted completed files to the underwriter for approval.
- Promoted to Underwriter
Administrative Assistant/Document Imagining Specia
Aerotek/Rheem Manufacturing
Montgomery, AL
04.2010 - 10.2011
- Assisted senior level executives with claim issues resolved and answered internal and external emails.
- Responsible for preparing, scanning, indexing, OCRing, and quality checking of work performed during the full
cycle document imaging process. - Maintain and ensuring optimal performance of scanning equipment and software.
- Copied all documents to be keyed and scanned. Enter data from warranty claims, claim offsets, parts, and credits into Application Xtender.
- Enter data on outdated warranty claims.
- Prepared and stored final claims.
- Research and answer scanned document question and performed othersadministrative duties as needed.
Mortgage Processor II
Regions Bank/Regions Mortgage
Montgomery, AL
01.2008 - 03.2009
- Coordinated closing process with attorneys, title companies, and government clerks.
- Processed account maintenance transactions, registered representative changes and IRA requests.
- Processed account paperwork, transfers and money movement for new business accounts.
- Processed and approved loans via on- the-spot approval via Desktop Underwriter and Loan Prospector underwriting systems.
- Process loans in accordance with company policies and procedures.
- Verified and cleared conditions for loans underwritten and approved by an underwriter.
- Input all pertinent information into Mortgage processing system (Empower).
- Obtain credit, income and asset documentation from the customer.
- Obtained third party documentation (title, Insurance, etc.) and reviewed for accuracy to support the loan approval process and order loan payoff.
- Communicate with the Customers and Mortgage Loan Officer on updates and loan approval.
- Coordinate loan closing for the customer with the Title Company, and/or Attorneys offices.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ05.2014
Associate of Science - Business Administration
University of Phoenix
Phoenix, AZ06.2012
Skills
Technical Skills
Microsoft Windows, Word, Excel & Internet Research
- Utilized custom-built database (empower, prolink, desktop, etc) to enter information, retrieve information, and process residential mortgage applications
- Proficient in the use of Microsoft Word, Excel, and Assess
- Conduct extensive research using advanced technologies to generate reports, analyze information and prepare documentation for upper level officers
- Prepare detailed reports
Accomplishments
- Promoted to Underwriter in 2012.
- Manage a pipeline of 20-50 mortgage assistance loans.
- Assisted senior level executives with claim issues resolved and answered internal and external emails.
- Analyzes workflow process for efficiency and service improvement.
- Participate in researching outside vendor propels.
Highlights
- Possess exceptional analytical skills.
- Customer-focused, problem solver, effectively handle difficult situations.
- Communication abilities(both oral and written.)
- Detail-oriented with ability to manage multiple projects simultaneously
- Builds relationships that lead to improved communication and productivity
- Analyzes loans of various complexities
- Maintain documentation related to analysis of extensive amounts of data
- Ensure documentation is prepared in compliance with bank policy as well as state and federal regulations .
- Utilize information to develop and present complex detailed reports
Timeline
Treasury Service Client Support Representative II
Hancock Holding Company
06.2022 - Current
Data Integrity Specialist
Hancock Holding Company
10.2013 - 06.2022
Underwriter
Workforce Walker Personnel/AHFA- Hardest Hit
08.2012 - 10.2013
Loan Counselor
Workforce Walker Personnel/AHFA- Hardest Hit
02.2012 - 08.2012
Administrative Assistant/Document Imagining Specia
Aerotek/Rheem Manufacturing
04.2010 - 10.2011
Mortgage Processor II
Regions Bank/Regions Mortgage
01.2008 - 03.2009
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Business Administration
University of Phoenix